Manjunatha G H

Experience

• 

  Magna Infotech - A Quess Company

  Sept 2011 - Feb 2013

  Analyst
• 

  ANZ

  Feb 2013 - Feb 2024

  Works with customers to fully understand their needs and requirements and provides appropriate solutions to meet their needs on an on-going basis. Works to educate customers so they are aware of the full range of services and products available. >Ensures the customer understands how the solutions recommended meet their needs by seeking feedback from the customer. Maintains two-way communications with customers about mutual expectations.>Administer access to banking systems by creating, maintaining and deleting user id’s on various platforms and applications.>Assisting the manager with audit requirements & providing required walkthroughs.>On boarding new applications within the scope of support.>involved with service now project in the migration from SDM to Service now.>Ensuring all the process changes are tracked and updated in the relevant documents.>Provided technical advise for the design of provisioning flows and Role Based Access Control entitlements.>Prepared I&AM strategy documents, process and procedure documents.>Conducting training sessions for teams on IAM concepts, IAM Risks and security awareness.>Identify security improvements for user access by liaising with customers, business unit risk managers, platform owners, application owners and Information Security Managers>Work collaboratively with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needs>Assist in producing plans/reports to ensure team performance is optimal and recognizedSkills, knowledge & experience >Ensuring team is compliant with relevant trainings & updating timesheets.>Generate & review productivity & quality analysis for the month.Offshore BCP Site: I was involved in setting up a BCP site for IAM team in Manila, Philippines. I ensured the knowledge transfer was accurate & the team was able to function without any assistance during BCP rehearsal activities. Show less ANZ OPERATIONS AND TECHNOLOGY PRIVATE LIMITED.Enterprise Application Support Team- 1st Level Application Support:- PeopleSoft (HCM; CRM; FMS) MAX (SB Loan; LOR; Max connect; LOR) DOCUMENTUM, ECDM and GIWPeopleSoft (HCM; CRM; FMS): - Creation of basic Self Service profiles under HCM platform, Service Desk profile under CRM and access profile of PeopleSoft FMS (Procurement, AP, PSGL, Service Procurement etc…)- Modification of HCM, CRM and FMS users profiles- Passwords reset for HCM, CRM and FMS production user Id’- Troubleshooting, access related issues and on technical errors for all the 3 platforms.- Create Elevated access to the users to work on production environment.- Raise Work Requests for users on the following: Reports relating to HCM activities creation of new objects in system. - Raise Incidents with regards error rectification required from the back end and timely service restoration. Documentum: - Creation and Modification of Documentum Profiles.- Troubleshooting on technical issues- Raising Incidents to second level and timely restoration of issues.- Documentum Doc bases and drive mappingECDM and GIW (Global Information Warehouse)- ECDM (SQL Server) passwords and account unlocks.- Raising CDA’s for creation ECDM profiles, creation of ECDM roles.- Identifying and rectifying the technical errors of GIW database.- Providing access to GIW Workgroups, data sets and tables.- Troubleshooting on BRIO application errors.Payments & Institutional Support- Knows about important system applications such as institutional banking applications- and operations process tools such as MERVA, PAYplus, RTGS, SWIFTNET, GPP,- MIDS, Wirehouse- Providing status information about various country payments queues.- Creation and transfer of new Org units in CCMS and eCart- Performing Swift, APCA and IC Box monthly activity. Show less Wealth Operation (Transaction Services - AUSTRALIA)- Point of contact for queries & Maintaining SLA/Quality of the team- SME/Coach of the process/team- Queue monitoring and allocation- Handling complaints and escalations- Monitoring aging cases and preparing aging report on daily basis- Handle SOP, Complaints, QC, QA, SLA, Loading and Variance meetings.- Coaching and training new comers into the team and on the various process within the team- Processing and Checking – Consolidation/Rollovers/Cash Payments- Reviewing Rollover-In discrepancies, Rollover and cash rejections- Working with stakeholders to clear Outstanding Credit balancesEnquiries (Transaction Services - NZ): - Resolving discrepancies relating to client’s “bank accounts” by directly interaction with the employees working in various bank branches in New Zealand- Building trust by providing the correct information to the bank customers keeping in mind the confidentiality of the information- Receive the request from the other banks as well as internal customer.- Maintaining relationship by providing the right solution to the existing customers in a timely manner.- Maintain the customer’s account and provide the details like (contra details, account open & closing date, account balance, details of closed accounts, customer’s card details, Bill payment, Automatic payment )- Doing account reconciliation by finding un-posted and missing item, and pass correcting entries to balance the account.- Provide details of term deposit accounts, and dishonor details to the customer.- Maintain journal and trial balance of the accounts and Provide customer statements.- Provide tax and interest details, tax rate, for the financial year.- Investigate and transfer of funds, Trace missing transactions, provide copy of voucher or cheque’s. 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  • Subject Matter Expert

    Oct 2018 - Feb 2024

  • Senior Analyst

    Jun 2016 - Oct 2018

  • Analyst

    Feb 2013 - Jun 2016