Toni Gillespie-Smith

Experience

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  McDonald's

  Aug 2017 - Feb 2020

  Crew Member

  - Executed quality of service through effective enforcement of corporate procedures- Great customer services via attention to specifics, active listening, friendly and positive attitude - Improved workplace communication channels through suggesting communication strategies

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  Scott's Auto Shop

  Feb 2020 - Jul 2023

  Front Desk Receptionist

  - Great verbal and written communication skills via the technological contact and in person- Vibrant customer services through the constant contact of customers, alongside other coworkers- Consistency and punctuality in completion of tasks

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  GradCity

  Dec 2022 - Jun 2023

  On-Site Team Member

  - On-Site Team Member who helps to manage and guide travellers on their vacation destinations- Using organization skills, leadership and management skills to accomplish a successful and satisfying trip for each traveler

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  Safe Management Group Inc.

  Aug 2023 - now

  Behavioural Support Specialist

  - Specialized care to individuals with intellectual and developmental disabilities who present with complex behavioural needs- Aiding residents with their daily activities- Help in the implementation of behaviour support plans designed to modify residents’ behaviour- Assist in the implementation of skills acquisition programs that are focused on the teaching of adaptive skills

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  Family Options

  Aug 2024 - now

  Direct Support Professional

  - Promote community inclusion, independence and self-determinism for the individuals supported. Support clients to identify, work towards and achieve their goals/personal outcomes.- Encourage self-expression of individuals supported and remain knowledgeable of verbal and nonverbal communications, including alternative communication systems and techniques.- Apply behavior techniques and interventions. Assist in the implementation of behavioral plan for the client and reporting on the progress of the clients plan.- Provide careful and accurate observation of clients, completing written assessments and reports throughout shifts. Show less

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  Community Living Burlington

  Sept 2024 - now

  Development Service Worker

  - Support individuals with developmental disabilities in community participation, decision-making, and personal growth through individualized support plans- Assist with health and personal care needs, including hygiene, meal preparation, medication administration, and accurate documentation- Foster social inclusion by liaising with community organizations and facilitating age-appropriate, culturally relevant activities for the people supported