James Shields

Experience

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  Verizon

  Apr 2000 - Dec 2018

  Provided Program/ Project Management for all facets of IoT development with budget of $50M+ Led cross-functional Program Management Organization for Internet of Things and OneFiber development.• Directed up to 27 stable teams concurrently.Oversaw adoption of Agile practices for Project Management teams• Directed the first pilot program for Agile Project Management for Verizon Wireless• Reduced average time to market by 50%Program Manager for Multiple IT projects involving new billing systems, platforms, portals, products, and processes. Planned and managed development budgets and personnel Led cross-organizational team that developed and program managed Verizon Business’ Revenue Assurance Program • Developed strategies for identifying and correcting over- and under-billing opportunities within Verizon Business’ space.• Recovered $50M+ in lost revenue. Managed revenue recognition projections for the VNI affiliate • Reduced the average time from contract signature to 100% revenue recognition by more than 30%• Improved Revenue projection accuracy from +/- 50% to +/- 5% Show less

  • Senior Product Development Manager

    Sept 2003 - Dec 2018

  • Sales Manager

    Apr 2000 - Sept 2003
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  WEX

  Apr 2019 - Jul 2019

  Product Manager/ Product Owner

  Create product vision and road maps for new product development for the Innovation Team • Developed overall Product Development Process for Innovation Team• Owned the planning and scheduling of Sprints and clearly articulated the Product Vision to Engineering.• Worked with the Business Development Directors to translate market needs into business requirements.• Detailed and documented customer journey maps.• Defined product vision and definition for Development team• Produced Product Road maps, solution architecture, and functioned as the voice of the customer.• Translated Product Vision into user stories and lead Grooming sessions for development. Show less

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  Liberty Mutual Insurance

  Jul 2019 - Aug 2022

  Drive Agile Adoption/ Maturity across organization.• Created and Led the Agile Center of Excellence for Scrum Masters• Coached Scrum Masters and teams • Represented the organization to the Corporate Agile PMO• Instituted and led the Scrum Master Community of Practice for the org.• Aided in the creation of guidelines for Scrum Master job family and requirements for promotion.• Led and coached Product Owners to improve story writing and requirements gathering.• Greatly improved working relationship with Product organization.• Developed and delivered strategy, workshops, training, and processes for Agile team growth. Show less

  • Senior Scrum Master

    Sept 2020 - Aug 2022

  • Scrum Master II

    Jul 2019 - Sept 2020
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  Cornerstone Home Lending

  Aug 2022 - Jun 2023

  Director of Program Management

  Oversee Project Management/ Development initiatives, strategies, and activities across the organization, while creating structure, process, and best practices for the teams.• Worked closely with CTO and VP of Engineering to redefine Agile Processes for efficiency and scalability.• Led multiple cross-functional teams.• Delivered regular program status to executives.• Managed all facets of the Software Development Life Cycle (SDLC)• Championed Agile Methodology Adoption• Organized and led quarterly team building exercises.• Headed SAFe organization.• Promoted culture of continuous improvement• Managed/ Coached Scrum Masters and teams. • Developed and delivered strategy, workshops, training, and processes for Agile team growth.• Led Quarterly planning.• Organized and Managed FDIC audit project• Fostered innovation within the organization. Show less

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  Southworth

  Sept 2023 - now

  Manager Project Management Office

  Lead Global Project Management Office. Build culture of solid Project Management practice.• Lead multiple Global cross-functional teams concurrently.• Projects include SLDC to Real Estate and everything in between.• Deliver regular program status to executives.• Promote culture of continuous improvement• Develop and deliver strategy, workshops, training, and processes for project team growth.• Lead Quarterly planning.• Foster innovation within the organization.