Nina Pine

Experience

• 

  EPAM Systems

  Nov 2006 - Jan 2017

  Team Lead | QA Manager | Software QA

  Team Lead | QA Manager 01/2013 – 01/2017Managed testing and QA for several projects for a key Financial Services client turning the program around at a critical point. Co-led internal employee development program mentoring and coaching a new generation of engineers, developed standards, training materials and apprenticeship experiences.Senior Software QA Engineer 11/2006 – 01/2013Managed enhancement cycles testing and QA for an in-production back-end web application that enables mortgage management process for 3,000+ users nationally serving $2B in loans annually. Awarded 2009 Best QA Engineer - EPAM Ryazan. Show less

• 

  Google

  May 2019 - Mar 2020

  Search Language Engineer

  Managed foreign language optimization for Google Search features and provided natural native-language expertise for a wide range of topic areas to effectively define software needs and Product improvements:- Released the first significant changes 5 weeks after start and demonstrated highest incremental change in search improvement among a portfolio of 13 languages by the project completion.- Increased the quality of the Google data for Russian geo objects, improved triggering of the Google UI features on more queries in Russian language (from 1,5% to 6%). Show less

• 

  Nuance Communications

  Mar 2020 - Feb 2021

  Software QA Engineer | Team Lead

  Managed end-to-end software testing process for Interactive Voice Response (IVR) contact center application for a major Mobile Services Provider and led a team of 4 engineers, applying agile principles: - Improved the IVR customer interaction during the pandemic surge, implemented major business flows resulting in the Voice Assistant 1st place award for best mobile customer care support.- Deployed emergency COVID-19 IVR improvements increasing effectiveness by 121% and decreasing costs by 16%.- Improved cross-functional program management practices, increased transparency and reduced redundancy/overlap across resources spanning Software Development, QA, and Product. Show less

• 

  Edward Jones

  Mar 2021 - Aug 2021

  Senior Software QA Engineer | Team Lead | QA Manager

  Established and steered program management infrastructure for a new digital asset transfer system:- Initiated and led requirements refinement process reducing Acceptance Criteria changes 6x.- Released high quality product across 15K branches across 50 States and Canada with 0 defects.- Developed a Jira-based workflow for effective product development process, created process diagrams and reduced number of bugs and test iterations by 25%.- Introduced and implemented new team communication norms using Agile principles. Show less

• 

  Sogeti

  Sept 2021 - now

  Managing large-scale E2E technical product development for Interactive Voice Response Contact Center Program across 46K+ users, 83 countries, and 26 languages:- Leading global cross-functional teams across the US, LATAM, ASPAC, and EMEA.- Delivered a critical product module which enabled self-service for 140K internal employee queries related to HR, Payroll and Finance worldwide, and reduced customer center call time by 25%.- Built an Agile testing management process in Jira using Xray tool, set up an automated reporting and data visualization process using Jira Query Language reducing reporting timeline by 70%.- Using data analysis developed a new Systems Integration Test Strategy (Genesys, Salesforce, Survey Dynamix) reducing integration timelines by 40%.- Initiated, led development and implementation of a test automation strategy using Cyara tool for several environments including Prod replacing manual regression and increasing product quality.- Developed in-depth product expertise in Interactive Voice Response (IVR) SaaS based cloud platforms. Show less

  • Senior Manager (Johnson and Johnson Unit)

    Jan 2024 - now

  • Senior Manager (Johnson and Johnson Unit)

    Sept 2021 - Dec 2023