Deepanjali Chhonkar

Experience

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  Astorianz Industries

  Dec 2020 - Feb 2021

  Social Media Marketing Intern

  Responsible for handling different social media platforms. Lead a team of content writers and graphic designers.

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  AASLink Media Network

  May 2021 - Jul 2021

  Brand Consultant

  Performed branding tasks for the clients of the organization, identified customer’s needs, worked on influencer marketing.Performed 20 plus cold calls every day. Connected with 60 Plus influencers for promotional activities for different brands

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  Udaan.com

  Feb 2022 - Aug 2022

  Area Lead Trainee

  Communicated with customers to address questions, concerns, and needs and provided effective solutions to their concerns.Managed all accounts-related logistics, invoice creation, and management of various stakeholders. I ensured timely resolution of all complex issues. Worked closely with upper level management.Managed Projects from their starting to successful closures Collaborated with external vendors and and facilitated communication to effectively execute the projects

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  Pine Labs

  Aug 2022 - May 2023

  Management Trainee - Program Management

  1. Worked with clients to understand and consolidate the program requirements (new and existing programs). 2. Gathered and analyzed business requirements, effort, and skill sets required for Programs.3. Ensured that program-related issues are tracked, managed, and resolved, identified gaps and obstacles, and successfully navigated appropriate teams to the successful completion of programs. 4. Analyzed customer feedback to identify areas for improvement. 5. Managed and resolved escalations and issues raised by customers. Addressed client needs and concerns as per defined TATs. 6. Performed root cause analysis of defects (UAT/ live Programs) and created a test summary report which included passed and failed defects. 7. Managed multiple stakeholders and collaborated with cross-functional teams.8. Prepared weekly and monthly metrics and SLA reports. 9. Developed an understanding of the product by working with different teams. Established open and professional relationships with team members which facilitated communication, quickly resolved issues, and conflicts.10. Interacted with customers (internal/external) to keep stakeholders appraised of process performance. 11. Tested development objects and gave feedback to the technical team. 12. Created knowledge transition plan and provided training to associates as a part of reverse KT. 13. Created status reports for customers (internal/external). Reviewed daily deliverables, created and shared weekly status reports.14. Experience of project management software and tools like Microsoft Word, Excel, and PowerPoint & Jira. Show less

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  Airtel Digital

  Jul 2023 - now

  Technical Program Manager