Maya Kouba

Experience

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  Société Générale de banque au Liban

  Jun 2003 - Mar 2005

  Programmer Analyst

  Analyze different Departments needs and translate them into a computer model,Develop, implement and test new applications and functions,Maintain and update existing banking applications

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  American University of Beirut - Medical Center

  Apr 2005 - Mar 2011

  Systems Analyst/Programmer

  2 complementary roles during which my responsibilities grew from a simple developer, executing tasks and writing codes, to a Systems Analyst managing the products from the stage of the business need until the sign off by business stakeholders/owners, all through the analysis of the needs/functionalities, to the technical architecture up to the development phase.Quality control, documentation and users training were as well part of my scope.Managing the data integrity, the security, access control, and database administration were also under my responsibility. Show less

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  American University of Beirut-Medical Center

  Apr 2011 - Apr 2018

  Business Applications Manager

  Define projects, develop plans, and follow through on them in a timely and efficient manner. Continuously work to improve the quality of the existing applications while overseeing and directing new software application implementation and software upgrades. Work closely with leadership team to implement and retire applications, provide consulting support on cross-organizational processes. Assist in scope identification, projects prioritization and new products reviews. Work closely with IT development team, IT applications management team, customer training and support team to ensure timely and proper applications delivery.Supervise a team of Business Applications Analysts, assigning individual responsibilities and monitoring the performance. Working with the team to collect the requirements, analyze and design the solutions and help them to plan properly their projects. Provides occasional technical hands-on support for daily business applications. Show less

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  InterSystems

  Apr 2018 - now

  Lead the successful implementation of projects with focus on Revenue Cycle Management and Pharmacy modules.Manage a team of 9 Application Specialists, with special focus on coaching, productivity, and quality improvement.Verify and validate the implementation activities, ensuring projects are within budget, scope, and time. Allocate needed resources and verify the team is applying the agreed quality standards.Develop and cultivate strong relationships with new and existing clients. Be the client’s point of escalation and point of contact. Follow on regulatory requirements and application mandatory updates. Ensure application and processes are adapted. (KSA NPHIES Platform, DHPO, Shafafiya, Riayati and other)Strategically oversee the PAS/RCM and Pharmacy modules. Identify opportunities and improvement areas, conduct business process re-engineering and feasibility studies. Show less

  • Application Manager, Implementation

    Apr 2020 - now

  • Application Specialist, Implementation

    Apr 2018 - Apr 2020