Youselee Joseph

Experience

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  Unibank Haiti

  Jun 2011 - Nov 2012

  Customer Service Representative

  • Following up all operation transaction procedures on existing clients;• Attracting new customers through selling bank's retail and liability products;• Open all types of accounts and carry out related transactions;• Perform check selling, wire transfer, currency purchase and sale transactions;• Follow up on queries and complaints from customers.

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  Université Quisqueya

  Jul 2014 - Dec 2022

  • Organized classroom lectures and coursework, ensuring a structured and effective learning environment.• Prepared engaging materials and activities, enhancing student interest and participation.• Assigned homework and exercises, reinforcing classroom learning and promoting practice.• Identified students with special requirements and created individualized plans, ensuring inclusive and tailored education.• Determined exam and assignment grades, providing fair and accurate assessment of student performance.• Provided feedback based on workload and classroom behavior, guiding student improvement and development.• Maintained records of students’ attendance and grades, ensuring accurate tracking of student progress.• Researched new language teaching methods, staying current with educational trends and enhancing teaching effectiveness.• Managed classroom crises and resolved conflicts, maintaining a positive and conducive learning environment.• Informed the administration about student performance, ensuring transparency and collaboration in student education. Show less • Acted as a central point for staff, providing administrative support and enhancing departmental efficiency and communication.• Assisted with preparation for speaking engagements, conducting research and preparing materials, enhancing the Dean’s presentations and outreach.• Participated in the development of projects and procedures, recommending changes to improve efficiency and staff requirements.• Made high-level contacts with discretion and diplomacy, prioritizing issues based on program goals and priorities, ensuring smooth operations.• Assisted Department by answering questions, preparing documents, and making travel arrangements, improving departmental productivity.• Provided initial assistance to students with classes and registration, enhancing student satisfaction and academic progress.• Supported the department by purchasing supplies, maintaining inventory, and processing payments, ensuring smooth operations.• Organized and conducted departmental events, securing resources and assisting during events, enhancing departmental community and visibility.• Assisted with the collection of credentials and applications, streamlining the admission and scholarship application processes.• Supported the administrative functions of the department, processing textbook adoptions, creating promotional materials, and maintaining security, enhancing departmental operations and security.• Managed teacher contracts and payroll, maintaining accurate budget reports, ensuring financial accuracy and transparency. Show less

  • Teacher: Basic English and Intro to Economic Analysis

    Jan 2022 - Dec 2022

  • Employee representative on the University Council and the Research Council

    Jun 2021 - Oct 2022

  • Administrative Assistant

    Jul 2014 - Apr 2022
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  Division D Haiti - Toastmasters International

  Jul 2021 - Jun 2023

  • Supervised the operation of 4 clubs, visiting regularly to evaluate meeting quality and education programs, enhancing club performance.• Worked closely with committee organizers and club presidents, ensuring each club achieved distinguished status.• Promoted the benefits of Toastmasters membership, initiating a podcast for members and enhancing member engagement.• Facilitated training for Area members, enhancing their skills and knowledge.• Led the club officer installation ceremony, ensuring a smooth transition of leadership.• Prepared and submitted the Area success plan on the Toastmasters website, ensuring transparency and goal alignment.• Conducted four categories of Area contests, providing opportunities for members to showcase their skills.• Attended District Executive committee meetings, contributing to district-level decision-making and strategy. Show less • Served as the chief executive officer, providing leadership and creating a nurturing learning environment, fostering club growth and member development.• Opened and chaired every club, business, and Executive Committee meeting, ensuring effective governance and decision-making.• Represented the Club at Area, District, and International levels, advocating for the club’s interests and contributing to broader organizational decisions.• Collaborated with club leaders to achieve success in the Distinguished Club Program, encouraging best practices and enhancing club performance.• Recognized member achievements by presenting certificates at club meetings and sending personal messages of congratulations, boosting morale and encouraging continued excellence. Show less

  • Area Director

    Jul 2022 - Jun 2023

  • President - Ametyst Toastmasters Club

    Jul 2021 - Jun 2022
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  ProUniQ - Centre de Développement Professionnel de l'Université Quisqueya

  May 2022 - Oct 2022

  Training Program Manager

  • Devised semester training plans, meticulously updating activity calendars, enhancing organizational efficiency.• Write training reports for professionals by contacting HR in the related institution ensuring training meets needs and addresses barriers evaluating outcomes for future proposals.• Assessed program effectiveness through evaluations and surveys, driving continuous improvement and stakeholder satisfaction.• Collaborated in the design of engaging training modules, enhancing learner experience and knowledge retention.• Prepared contracts and training schedules, ensuring smooth operations and adherence to timelines.• Launched promotional campaigns for department activities, increasing visibility and participation.• Facilitated interactive training sessions, fostering a collaborative learning environment and enhancing participant engagement.• Represented the center publicly, strengthening community relations and enhancing the center’s reputation.• Structured and formalized presentations of texts and documents, improving readability and professionalism. Show less

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  U.S. Department of State

  Oct 2022 - Apr 2023

  Ressources Coordination Assistant

  • Administered grants under $20,000 through SAMS, ensuring compliance with all relevant USG regulations, enhancing financial integrity.• Served as Public Diplomacy LE Staff, managing logistics and procurement for PD projects country-wide, boosting program effectiveness.• Acted as primary liaison with GSO Warehouse for PD inventory, coordinating disposal of obsolete equipment, improving resource management.• Participated in the Grant Administration Team, maintaining the PD Grant Proposal Trackers and responding to inquiries, increasing efficiency.• Managed the WinTA T&A software submissions for the PD section, ensuring accurate time tracking and optimizing workforce management. Show less

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  Leadership Speak

  Jun 2024 - now

  Club Secretary
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  Max Advanced Brakes

  Jul 2024 - now

  Bi-lingual Customer Experience Specialist

  • Respond to customer inquiries via phone, email, and chat• Handle customer complaints and issues in a timely and professional manner• Respond to customer request for products, services and company information• Assist Customer with orders, returns, exchanges and refund• Maintain accurate customer records and order information• Contribute to the development of customer service policies and procedures• Identify and assess customer’s need to achieve satisfaction• Provide feedback to the team on the efficiency of the customer service process. Show less