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Heather Palmer

Heather Palmer

Case Manager

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location of Heather PalmerChicago, Illinois, United States

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  • Timeline

  • About me

    Digital Asset Manager | Librarian

  • Education

    • San Gemini Preservation Studies

      -
      Fieldwork

      Increased collection accessibility through preventative preservation and conservation of books and paper media by repairing damages, creating documentation reports, creating digital records, and preparing items for long-term storage

    • University of Wisconsin-Milwaukee

      -
      Master of Library & Information Science (MLIS)

      Master’s Thesis: “Improving Visibility in Libraries with Narrow User Populations through Social Media”

    • CareerFoundry

      -
      UX Design Certificate UI Design Specialization

    • University of Wisconsin-La Crosse

      -
      Bachelor of Arts (BA) Sociology, Philosophy

      Senior Thesis: “Homelessness and How it Affects a Person’s Perception of Self, Others, and Future Life Chances”

  • Experience

    • Community Action Coalition

      Jul 2016 - Aug 2017
      Case Manager

      - Worked with families experiencing housing crises to identify barriers, establish plans for success, and secure safe, stable housing- Liaised with people from multiple community organizations to work collaboratively on grant projects, managed program budgets, reported on program outcomes to stakeholders, and edited community impact research report- Helped 36 families achieve and maintain housing stability and built lasting relationships with community partners

    • Verona Public Library

      Jan 2018 - Oct 2018
      Library Page

      - Improved efficiency for browsing and sharing assets- Sorted and shelved library materials, processed holds and ILLs, assisted patrons with use of library catalog and locating materials- Increased accessibility of library materials for thousands of users and improved staff worflows

    • E. D. Locke Public Library

      Oct 2018 - May 2019
      Library Assistant

      - Provided welcoming and thoughtful customer service for library patrons- Instructed users re: information access and retrieval, hosted programs and presentations for community stakeholders, and created print and digital marketing materials- Improved engagement with the library and its materials by supporting hundreds of users at library programs and the library help desk

    • San Gemini Preservation Studies

      May 2019 - Aug 2019
      Fieldwork Intern

      - Improved efficiency for browsing, editing, and sharing assets- Completed intake forms, addressed issues using preventative preservation and conservation best practices, created digital records of assets, and completed documentation reports- Increased accessibility for 50 assets, print and digital, and ensured long-term preservation of assets

    • United Nations

      Sept 2019 - Nov 2019
      Library Assistant

      - Improved efficiency for browsing, editing, and sharing assets- Maintained catalog metadata, instructed users re: information access and retrieval, maintained copy, HTML, and CSS of website- Increased accessibility for thousands of users and improved staff workflows

    • The Center for Fiction

      Jan 2020 - Mar 2020
      Library Assistant

      - Improved efficiency for browsing, editing, and sharing assets- Maintained catalog metadata, instructed users re: information access and retrieval, and conducted research- Increased accessibility to hundreds of assets for library members and impacted library usage statistics for rare collections

    • Mark Seliger Studio

      Jul 2021 - Nov 2021
      Archive Assistant

      - Improved efficiency for browsing, editing, and sharing assets- Developed a taxonomy for DAM, maintained catalog metadata, and conducted research- Increased accessibility for 10,000 assets, impacting workflows for internal and external stakeholders

    • CareerFoundry

      Jul 2022 - Jul 2023
      UX/UI Design Apprenticeship

      Olive: - Designed UX for a nutrition-focused, health and wellness app- Used end-to-end design methods to iterate and improve upon my designs - Delivered 53 screens representing 3 core user flows, an interactive prototype, and video demonstration of the app’s functionalityUMagazine: - Designed UI for a study-based, social networking app- Used UI design techniques to ensure elements would support accessibility, continuity, usability, and enjoyment of the app- Delivered 19 screens representing 3 core user flows, an interactive prototype, and mockupsLingoLab:- Designed UX for a language learning app- Used end-to-end design methods to iterate and improve upon my designs - Delivered 39 screens representing 3 core user flows and an interactive prototype Show less

    • Sunday Paper

      Sept 2023 - Jun 2024

      - Created original graphics as part of a UI redesign project, updated content within CMS (WordPress), designed information architecture for a website expansion project, and tracked project progress for internal and external stakeholders- Used design systems and UI principles for color, balance, typography, and white space to create an improved and consistent UI- Delivered 110 original graphic designs as well as updated IA and content for three client web design projects spanning 150 pages Show less

      • Freelance UX/UI Designer

        Jan 2024 - Jun 2024

      • UX/UI Design Intern

        Sept 2023 - Jan 2024

    • Wisconsin Historical Society

      Jan 2024 - Jun 2024
      Associate Metadata Specialist

      - Researching, editing, and updating legacy metadata of digital assets in preparation for a system migration- Researching and creating metadata for new digital assets- Collaborating with Metadata Team to establish project guidelines and processes

    • Italic Type

      Mar 2024 - Jun 2024
      Junior UX Designer

    • Stacks

      Jun 2024 - now
      DAM Manager

  • Licenses & Certifications