Chad Kremer

Experience

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  Fox Valley Tool & Die

  Jan 1994 - Jan 2001

  Machinists

  • Worked directly from blueprints, patterns, sketches and specifications.• Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders.• Operated forklifts, hoists and other material handling equipment.• Used CNC and manual equipment to perform rough and finishing machining.• Maintained coolant PH values and cleaning schedules for shop machines.

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  Guitar Center

  Jan 2004 - Jan 2015

  Operations Manager

  • Relocated multiple times to open brand new stores.• Hired and trained all staff for new store openings (sales and operations staff).• Developed and rolled out new policies.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Worked directly with sales, operations, customers, human resources, lost prevention, inventory control, accounts receivable, logistics, to achieve and meet all company and customer expectations and directives.• Trained, coached and mentored staff to ensure smooth adoption of new program.• Partnered successfully with another store manager in each location to successfully run our business.• Oversaw daily office operations for the store.• Prepared and distributed payroll for staff.• Composed and drafted all outgoing correspondence and reports for managers.• Oversaw inventory and office supply purchases.• Processed accounts receivable and accounts payable.• Opened and properly distributed incoming mail.• Organized all new hire, security and temporary paperwork.• Completed data entry, tracked resumes and maintained the applicant tracking system.• Obtained signatures for financial documents and internal and external invoices.• Followed routine and preventative maintenance checklists.• Installed data and video equipment.• Logged detailed and thorough records of maintenance performed.• Served as first responder for all facility and equipment issues.• Supervised a team of sales managers, sales associates, and operations staff.• Counted cash drawers and made bank deposits.• Scheduled and led weekly store meetings for all employees.• Reported to the district manager regarding all store and staff issues.• Conducted store inventories on a consistent basis.• Directed all warehouse associates.• Received, stored and shipped goods and materials.• Maintained all company policies, in all facets (human resources, lost prevention, etc). Show less

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  North Country Business Products

  Nov 2017 - Feb 2018

  Technology Analyst Intern

  • Provide friendly, professional, internal and external customer service at all times.• Provide superior service via incoming or outgoing phone or email communications.• Use questioning and listening skills that support effective communication.• Provide first level response to POS customers using excellent communication skills (verbal, written and listening).• Quickly access customer information, guide the customers using basic technical questions and accurately log pertinent data into a database.• Confirm contractual agreements and establish billing protocol with the customer and/or field technician. • Perform collections while working with Accounts Receivable when necessary.• Dispatch Service Technicians or call Manager when necessary.• Follow up on customer calls when necessary.• Regularly update supervisor regarding the status of customer calls and issues.• Willingly follow Care Center and NCBP policies, procedures and guidelines.• Update and maintain system of CCC work orders and customer information.• Strive to improve CCC service quality and efficiency.• Complete special projects and other duties as assigned. Show less

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  Corporate Technologies LLC

  Feb 2018 - Sept 2024

  Information Technology Account Manager

  • Maintained strong relationships with business owners requiring managed service support• Identified potential upgrades and opportunities, offering value propositions, quoting, and presenting new products to clients• Negotiated agreements and contracts, ensuring mutually beneficial terms and conditions• Demonstrated leadership by training and assisting team members on a daily basis• Followed up on business activity, seeking opportunities for further engagement and expansion Show less

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  Definitive Technology Solutions

  Sept 2024 - now

  Technical Account Manager