Jaspreet Singh Dhindsa

Experience

• 

  Denny's

  Apr 2014 - Nov 2016

  Host
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  Verka Food International Ltd

  May 2014 - Nov 2014

  Warehouse Supervisor
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  Paladin Security Group Ltd

  Apr 2015 - Oct 2015

  Shift Supervisor
• 

  Best Buy Canada

  Oct 2015 - Dec 2019

  • Accurate and timely repair/test/diagnosis of client units that meet or exceed Industry Standards and regulations.• Ensure accurate fault determination and achieves a high rate of first-time completion.• Collaborate with store leaders, Blue Shirts and Geek Squad Agents to provide a world-class Best Buy and Geek Squad experience for our clients.• Assist clients with and resolve service and repair issues. Promote and sell Geek Squad services to enhance the client's in-store experience.• Perform setups, repairs, upgrades and related Services. Provide clients with information if units have been sent outside of store for the necessary service.• Check returned products for functionality, wipe any previous customer information, and verify there are no additional problems.• Process client transactions, order parts, document work completed, and facilitate client unit shipments for off-site service in a timely manner. Show less • Consults user guides, technical manuals and other documents to research and implement solutions• References appropriate resource material to troubleshoot for faults.• Mentors other technical support trainees at the work place.• Consulting appropriate resource material to investigate and apply the desired solutions.• Advises and support to users in response to identified difficulties.• Emulate or reproduce technical problems encountered by user.• Providing the users, the desired business systems, network and Internet support to tackle the difficulties identified.• Participating in the redesign of applications and software Show less

  • End User Experience Analyst

    Jul 2017 - Dec 2019

  • Information Technology Network Specialist

    Nov 2016 - Jul 2017

  • Counter Intelligence Agent

    Jul 2016 - Nov 2016

  • Refurb Associate

    Oct 2015 - Jun 2016
• 

  Westland Insurance Group Ltd.

  Dec 2019 - Jun 2022

  Information Technology Support Specialist

  • Laptop and Desktop support. • On boarding and Off boarding of users.• Office 365 and email support• Hardware and software support for users• Printer management • Ensure learnings are documented and are leveraged for the benefit of future projects.• Research the appropriate technology standards and solutions to meet the business objectives• Research trends in technology and/or application development patterns and know when to apply them to the business needs.• Continually address inefficiencies in systems and induce change based on growing/ evolving business requirements.• Validate the designs with business stakeholders to ensure that the design satisfies the requirements.• Adhere to and provide input into support methodology standards.• Provide knowledge and turnover process to teams that are accountable for on-going maintenance and support. Show less

• 

  STEMCELL Technologies

  Jun 2022 - now

  System Analyst

  • Maintain, operate and support STEMCELL’s enterprise-wide applications andtechnology tools. This includes monitoring and responding to system statusnotifications and taking proactive action to improve performance & minimizeoutages.• Receive, troubleshoot & resolve support and service escalations from otherSTEMCELL technical support teams.• Identify, solve and document root or recurring problems. Take ownership forissue resolution, including escalation of critical issues to senior managementand staff.• Identify and lead opportunities for process & system automation to eliminaterepetitive tasks, improve the scalability and security of our systems.• Work alongside other technology teams at STEMCELL to operate and supportcloud-based apps and tools that empower them to meet their goals. Developand build templates and tools for automatic system provisioning, configurationand change management to help our teams move faster.• Embed into corporate project teams to support delivery of new tools orapplications. Take responsibility for the operations & sustainment oncecomplete.• Work with the IS Security team to promote and maintain information securitypractices and systems throughout STEMCELL to safeguard the company,employees and systems.• Contribute to the development, documentation, and maintenance of global ITstandards and practices.• As required, respond to emergencies and system failures including after-hoursproblems. Proactively plan and perform regular scheduled maintenance toreduce unplanned downtime.• Assist with life cycle management & goal planning.• Act as an ambassador for positive technology & process change atSTEMCELL. Be a part of our user community to build and encourage bestpractices.• Other duties as assigned. Show less