Paul Bagley

Experience

• 

  TransCore

  Jul 2011 - May 2018

  • Provided support for technicians with all workstation related issues• Maintained inventory of spare workstations to support all projects• Set up new racks including servers, network equipment, storage, PDUs, and UPSs• Configured servers for new toll road projects using Windows Server 2012 R2• Configured and maintained virtual machines using VMware and Hyper-V• Replaced any failed subcomponents including hard drives, power supplies, and processors• Managed Active Directory for several projects and hundreds of users• Configured network equipment including firewalls (Cisco, Palo Alto) and switches (Cisco, HP)• Managed SolarWinds to monitor server processes and Carbon Black to monitor workstation activity• Maintained software licenses for all supported IT equipment including servers, switches, and firewalls• Provided first level of support for day to day activities Show less • Performed preventative and corrective maintenance on all toll road equipment on the Dulles Greenway including single board computers, RFID readers, and uninterruptible power supplies• Maintained inventory of all spare parts so we were always equipped to quickly handle any failures• Tracked all activity through work orders and regular reports• Upgraded any outdated equipment that was no longer supported• Coordinated with other technicians to ensure the rotating shifts were always covered Show less

  • Field Technician Specialist

    Oct 2016 - May 2018

  • Senior Field Technician

    Apr 2015 - Oct 2016

  • Field Technician I

    Jul 2011 - Apr 2015
• 

  Microsoft

  May 2018 - now

  • Coordinated with management and coworkers to work tasks based on highest priority• Assisted with deployment of new equipment including mounting, cabling, and validation• Troubleshot failed equipment including servers, network devices, and PDUs• Ran new network connections and troubleshot existing connections with different types of cables including copper, fiber, and AOC• Assisted with decommission of outdated equipment

  • Data Center Project Manager

    Jan 2022 - now

  • Senior Data Center Technician

    Apr 2020 - Jan 2022

  • Data Center Technician

    May 2018 - Apr 2020