Sandesh Jesrani

Experience

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  Pakistan State Oil Company (PSO)

  Jun 2008 - Jul 2008

  INTERNEE

  •Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.•Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.•Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.•Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.•Making Forms for the database of PSO employees & Connectivity of Different department Through LAN Connectivity. Show less

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  Employees Old-Age Benefits Institution under Ministry of Labour

  Jun 2010 - Jul 2010

  System Support (Internship)

  •Responding to incoming help desk incidents in a timely manner.•Contributing to procedural documentation and knowledge base as required.•Assisting with monitoring of client servers and providing fixes as required.•All forms of Desktop Support (Xp,Vista,Win7 & 8) •Printers (Set-up & Configuration)•OPERATING SYSTEMS: Windows Professional 2000, Windows 2000 Server, Windows XP, Window Vista & Window 7.•NETWORKING: LAN Connectivity, Access Point Connectivity, Connectivity of Switches & Wireless Routers. Troubleshooting system and network problems. Show less

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  CLC PAKISTAN

  Feb 2011 - Jan 2012

  Desktop Support Officer

  •Supporting of Windows desktop operating system and applications•Supporting both network and standalone printers.•Contributing to procedural documentation and knowledge base as required.•Assisting with monitoring of client servers and providing fixes as required. •Prepare detailed flow charts and diagrams outlining systems capabilities and processes.•Research and recommend hardware and software development, purchase, and use.•Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.•Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.•Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Show less

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  CloudBPO Private Limited (A Breezecom Company)

  Feb 2012 - May 2012

  System Supoort Engineer

  •Provide Technical Support to End Users with Network Admin Rights.•Installing, configuring and maintaining Windows desktop systems and Microsoft Office applications.•Supervision of all LAN Activities•Keeping the workstations on the Network•Maintain the Networking Printers & Wi-Fi Devices•Assign and installation of applications for users.•Troubleshooting issues related to MS Office Suite, Exchange, and Internet.•Explorer, user access issues and other in-house applications. •Document and report resolutions or workaround for known issues.•Works on Help desk Supports onshore Spice-works Application.•Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.•Participate in technical projects such as capacity planning, virtualization migrations, hardware review and analysis, application optimization•Troubleshooting of various Devices & Configuration of Cisco Routers & Switches. Show less

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  Endeavour Foundation

  Feb 2015 - May 2015

  IT Project Officer

  Network Security Reviewed and provide recommendations and Re-meditations.Development and maintenance of templates / documentation standards.Maintenance of projects in Project Managers absenceResearch and prepare reports and submissions relating to calls for researchProvide advice advice, information from internal and external clients, service providers and stakeholdersAdditionally training in Service desk Section to assist and troubleshoot the technical issues of Internal clients. Show less

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  Hewlett-Packard

  Feb 2015 - Mar 2015

  Desktop Support Engineer

  HP-Unity Project Backfill at Downer Key Duties:• Provide 1st and 2nd level onsite face to face desk side support for standard hardware, software and operating systems to PC, Laptop and Servers to meet strict customer SLAs• Installation of operating systems and application software on server platforms based on client requirements • Install, Move, Add, Change activities related to the support of peripheral network attached IT equipment (e.g. printers, scanners & switches) • Perform file backup and restore operations on servers in accordance with client instructions • Ability to diagnose performance issues on Desktop systems on a Windows 7 environment. • Maintain technical and compliance IT documentation as required • Respond, restore, resolve or escalate incident tickets within SLA’s • Responsible for daily processing of incoming fault tickets and installation of new PC's and peripherals • SOE and Software installations Show less

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  Tobacco Station Group TSG

  Sept 2015 - now

  Sales Representative & Business Owner

  Participate in business discussions and transactions Dealing with various Tobacco Suppliers in terms of Trading Terms with Imperial Tobacco, Phillip Morris & British American Tobacco AustraliaEngage in commercial conversations and negotiations with Tobacco CompaniesBuild and foster strong business partnerships with different Suppliers of the Tobacco IndustryConvincing the customer by having the knowledge of Tobacco productsPassion for customers and providing quality serviceCash HandlingEnergetic and self-MotivatedCapable of creating a fun and positive work environmentProven understanding of Back of House paperwork (Stocktakes, Rostering, Banking etc) Show less

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  Cignall Tobacoonist & Speacilist

  Feb 2017 - now

  Business Owner

  Being a Owner of the Store I m efficient, accurate and timely in the administration associated.Familiar with Tobacco Company ordering software- Such are: VEO (BATA) , ELINK(ITA) & RETAIL ONECollaborate internally with other business functions and align various Suppliers call center to maximize opportunitiesLeveraging and capitalising on commercially viable service opportunities with strategic customers, to gain maximum visibility and ranging, customer advocacyBuild sustainable business relationships with assigned customers. Implement Retail Engagement Plans and Trade Communication StrategiesCollect and report of relevant information/data to maintain an accurate database of both stores (TSG & CIGNALL) Show less