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Erick Antonio Martínez Ocaña

Erick Antonio Martínez Ocaña

Guest Service Agent

Followers of Erick Antonio Martínez Ocaña598 followers
location of Erick Antonio Martínez OcañaKey West, Florida, United States

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  • Timeline

  • About me

    Complex Front Office Manager at Casa Marina & The Reach Hilton Resorts Key West

  • Education

    • Universidad del Valle de México

      2015 - 2018
      Relaciones Internacionales Political Science and Government

    • University of Liverpool

      2016 - 2016
      International Summer School Political Science and Government

    • Université Rennes 2

      2013 - 2014
      Diploma Universitario de Estudios Franceses European Studies/Civilization

  • Experience

    • Grand Palladium Hotels & Resorts

      Sept 2014 - Dec 2014
      Guest Service Agent

    • Aimbridge LATAM

      Aug 2015 - Aug 2017

      • Supervisor de servicio al huésped

        Dec 2016 - Aug 2017

      • Auditor nocturno

        Nov 2015 - Nov 2016

      • Guest Service Agent

        Aug 2015 - Nov 2015

    • Grupo Hotelero Prisma

      Oct 2018 - Jan 2019
      Coordinador de Operaciones Zona Norte

    • Universidad de Monterrey

      Apr 2019 - Sept 2019

      • Instructor de formación

        May 2019 - Sept 2019

      • Administrador de Programas de Eduación Continua y Ejecutiva

        Apr 2019 - Sept 2019

    • Royal Caribbean Cruises Ltd.

      Jan 2020 - Mar 2022

      • Senior Guest Services Officer

        Oct 2019 - Mar 2022

      • Group Coordinator

        Jan 2020 - Mar 2020

    • Ocean Key Resort & Spa

      Oct 2022 - Jan 2024
      Guest Services Manager

    • Casa Marina Key West, Curio Collection by Hilton

      Jan 2024 - now
      Complex Front Office Manager

  • Licenses & Certifications

    • Crowd Management Training (CMAT)

      Royal Caribbean Cruises Ltd.
      Oct 2019

    • Hotel Basic Safety Training STWC

      Royal Caribbean Cruises Ltd.
      Oct 2019

    • Leading People

      Harvard Business Publishing Corporate Learning
      Oct 2024

    • Diplôme Universitaire d'Etudes Françaises

      Université Rennes 2

    • EFCELT Cambridge

      EF Education First
      Aug 2012

    • Executive Certificate in Hospitality & Tourism Management

      Florida Atlantic University
      Dec 2023

    • TOEFL ITP

      Awesome English Language Center
      May 2017

    • STCW Security Awareness for Cruise Ship Staff (PSA) (Liberia Flag Approved)

      Marlins
      Sept 2019
      View certificate certificate

    • Test de connaissance du français B2

      Centre international d'études pédagogiques (CIEP)
      May 2013

    • Cardiopulmonar Resucitation CPR

      Ocean Key Resort & Spa
      Feb 2023

  • Honors & Awards

    • Awarded to Erick Antonio Martínez Ocaña
      Guest Services Officer Royal Caribbean International Nov 2019 Smile of the Month.

  • Volunteer Experience

    • Guía de Patrulla

      Issued by Asociación de Scouts de México, A.C. on Jan 2005
      Asociación de Scouts de México, A.C.Associated with Erick Antonio Martínez Ocaña

    • Coordinador

      Issued by HIJAS DEL SAGRADO CORAZÓN DE JESÚS, A.R. on Jan 2018
      HIJAS DEL SAGRADO CORAZÓN DE JESÚS, A.R.Associated with Erick Antonio Martínez Ocaña