Andrea Schmuck

Experience

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  Norwood Park Crematorium

  Jan 2004 - Jun 2006

  Personal Assistant / Office Manager

  • Provided shop front reception and general administration support. Entrusted with day to day management of a busy office, including overseeing general administration, responding to incoming enquiries and acting as a gatekeeper for management. • Resolved conflicting demands upon the Manager’s time from reporting staff, senior managers across various departments and representatives of internal and external stakeholders. • Coordinated the submission of key documents to ensure relevant information was provided prior to appointments and meetings. Reviewed and recorded all incoming correspondence and emails, including redirecting correspondence to appropriate executives and staff for action and following up on the preparation of responses.• Ensured all outgoing correspondence, reports, submissions and briefings conformed to style and formatting protocols. Utilised electronic filing systems, electronic minute and agenda software, Word, Excel, Adobe, Outlook, Internet Explorer, Access and PowerPoint. • Coordinated domestic conference travel and accommodation arrangements. • Prepared and organised meetings, authored agenda, took minutes and organised all general administrative support. • Undertook a wide variety of administrative support duties such as filing, typing, booking venues, arranging catering, organising travel, photocopying, receiving apologies, processing invoices and managing the office budget. • Raised purchase orders and reconciled credit card expenditure. Developed filing systems, setup files, allocated file references, distributed files and operated systems used to store, retrieve and analyse all manner of hard-copy and digital records.• Answered the phone and conveyed messages in writing, verbally and electronically. Operated office equipment such as faxes, scanners, secure document storage units and other systems. Show less

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  Canadian High Commission, Canberra

  Jun 2006 - Jun 2007

  Maintenance / AdministrationOfficer

  Took up a busy role based in Canberra, with a focus on maintaining all chancery, high commission and housing infrastructure. Gained exposure to maintenance planning, defect rectification, contractor management, budgeting and facility management.

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  Australian Army

  Jun 2007 - Jun 2015

  Logistics Manager

  • Functional responsibilities included logistics planning, warehousing service, inventory control, supply chain management, customer service, occupational health and safety, human resources, staff training and internal accounting.• Supervised junior staff, with oversight of work allocation and performance management.• Managed the supply chain, including requisitioning, purchasing, clearance, haulage, storage, stock control and issuing systems. • Assessed availability of warehouse space, prepared packing and storage plans, and ensured the adequate provision of all warehouse equipment, including load shifting equipment. • Advised on pyhsical security of warehouse premises and implemented measures to secure contents against loss and damage.• Supervised stock selection, packaging, distribution, destruction of surplus or damaged stock, and non-technical inspections.• Managed receipts and returns of repairable items and provided input to improvements in shipping and receiving processes to enhance effectiveness and reduce cost.• Made recommendations on write-offs, asset disposal and procurement of new items to maintain inventory levels.• Catalogued items, managed stocktakes, generated inventory reports and oversaw purchasing programs.• Conducted safety inspections, identified hazards, carried out risk assessments and implemented OHS programs in an extremely dangerous workplace.• Deeply involved in forecasting resource needs and tracking resource consumption, including contributing to the development of the annual business plan.• Worked with financial and resource management programs on a daily basis, gaining exposure to a wide variety of software such as PeopleSoft’s PMKeys and MIMS.• Implemented measures to protect against loss and damage of inventory Show less

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  TAFE Queensland Brisbane

  Jul 2015 - Nov 2015

  Graduate Student

  • Gained exposure working effectively with culturally diverse clients and co-workers, people with disability and Indigenous people.• Undertook practical training with the Uniting Church Prison Ministries, assisting families and individuals who are directly involved with the correctional institution to maintain direction through self-empowerment.• Established a reputation for breaking complex matters into easily solvable parts and communicating technical concepts in simple language that could be easily understood by people with no technical background.• Developed strong research, analysis and presentation skills through preparing assignments and presenting findings to colleagues.• Sacrificed my personal time to help fellow students, demonstrated a large capacity for work and showed a willingness to make personal sacrifices to get the job done to a high standard.• Concurrently studying a Diploma of Counselling program encompassing knowledge of vocational, relationship, social and educational difficulties and issues.• Undertook studies aimed at helping people identify and define their emotional issues through therapies such as cognitive behaviour therapy, interpersonal therapy and other talking therapies. Show less

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  Queensland Health

  Dec 2015 - Jun 2017

  Administration Officer - Internal Medicine Service

  • Practical application on Queensland Health Clinical Information Systems, databases and office application using OSIM, HBCIS, ieMR, Practix and Microsoft Office and knowledge of R-Track and Winscribe.• Patient appointment management, arriving and discharging patients, re-scheduling and cancellations in consultation with medical staff. • Liaise with medical, clinical and nursing staff regarding patient and clinic schedules. • Maintain confidentiality in accordance with the Public Service Act and Code of Conduct.• Conduct a high degree of patient service care in regards to procedure explanation, clarification and confirmation of appointments.• Patient chart preparation, chart tracking and sorting, faxing, filing and communications via electronic media and telephone. • Sort and distribute mail in and out of the department.• Assist colleagues to maintain efficient support service, work autonomously and with a high degree of efficiency, accuracy and work under pressure to meet deadlines. • Other tasks as directed by the Senior Administration Officers and/or the Manager for Administration Services for Internal Medicine Services. Show less

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  Queensland Police Service

  Jun 2017 - Jun 2019

  Administration Officer

  • Practical application within the Queensland Police Service within the Police Information Centre.• Utilising Internal and Nationwide data base systems to monitor and screen criminal behavior that is associated with children, adolescence and adults involved with Blue Card and Yellow card custodians• Establish and maintain communications via telephone, email and fax with other Queensland government agencies • Maintain confidentiality in accordance with the Public Service Act and Code of Conduct• Assist colleagues to maintain efficient support service, work autonomously and with a high degree of efficiency, accuracy and work under pressure to meet deadlines Show less

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  Whangarei District Council

  Jun 2019 - Jan 2020

  Administrator ICT

  ICT Administration support of the Whangarei District Council of numerous organised projects ,contractual work, procurement and scheduling. Contractual position covering maternity leave period.

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  Northpower

  Jan 2020 - now

  Electrical Contract Administrator

  Electrical Contracting Administrator- Entry of jobs into the various systems (e.g. JDE, Sharepoint), assignment of jobs to the Design/Estimators;- Updating the NW CRM system (Salesforce); set-up of job files;- Managing the preparation of and compilation of content for responses to requests for proposals (RFP’s) and tenders;- Generate reports from the various systems as requested and as required;- Analyse reports/data and identify solutions providing information to internal and external stakeholders as appropriate and preparing reports in liaison with clients/customers Show less