Nahed Al-Omary

Experience

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  Ideal Soft IT Solutions

  Jan 1997 - Jan 2000

  Development Team Leader

  ✔BUSINESS SOLUTIONS: Led Development team and created ERP product from ground-up

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  ESKADENIA Software Solutions

  Jan 2000 - Jan 2004

  Senior Solutions Architect and Business Analyst

  ✔BUSINESS SOLUTIONS: Worked with numerous key clients and architected software products from the ground up. Built BSS/OSS/CRM Systems for Telecom at Karabakh Telecom, and other operators in Africa and East Europe. Designed insurance applications at Arab Orient and German Arabic Insurance companies.✔IT DEPARTMENT LAUNCH: Pioneered a first-ever IT Team and collaborated with company thought leaders and decision makers to create a successful IT strategy.✔SOFTWARE TEMPLATES: Created core software products and led all efforts to create development and architecture templates and standards. Show less

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  International Turnkey Systems - ITS

  Jan 2005 - Jan 2009

  Functional Consultant

  ✔SYSTEMS IMPLEMENTATIONS: Conducted and oversaw large onsite Telecom Billing and CRM (BSS/OSS) Systems implementations for key clients in EMEA. Worked with MTN in Sudan and Cypress on wholesale billing, rating, roaming and interconnect implementation. Provided Zain in Kuwait billing and rating implementation and Banglalink in Bangladesh with GPRS Services.

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  INTEC Telecom Systems - CSG International

  Jan 2010 - Jan 2013

  Business Consultant

  ✔SYSTEMS IMPLEMENTATION: Implemented INTEC WBMS used for Wholesale Billing Management. Identified the customer’s requirements and developed a roadmap to meet their business’ objectives. ✔CUSTOMER SALES AND SUPPORT: Supported sales initiatives through presentations that provided information and education on the company’s products and proof of concept. Created statements of work and estimates based on level of effort during the presale phase. Worked with customers including Etisalet in Dubai, MCI Iran in Tehran, MTN in Syria and MTN (Irancell) in Tehran.✔CUSTOMER FEEDBACK: Acquired and delivered feedback to product teams in support of future product releases and client’s business needs. Show less

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  Water Authority of Jordan

  Jan 2015 - now

  IT Applications Programmer and Business Analyst

  ✔UTILITIES SOLUTIONS: Gather requirements from business users and research Utilities Billing business and process flows. Design and build architecture of utilities billing software and platform.✔SOLUTIONS IMPLEMENTATION: Successfully implemented Oracle ERP eBusiness Suite Solutions. Gathered Business requirements on enterprise level and converted them into implemented solutions. Conducted technical and functional support, on-job training for Business users.✔PROCESS RE-ENGINEERING: Improved business processes, conducted gap analysis and mapped real life scenarios with ERP systems.✔PROJECT MANAGEMENT: Assisted in ERP program management, revised project scope and project charter documents, addressed any additional ERP modules needed, solved any obstacles during project execution, and addressed future enhancements and plans. Show less