Nyla Crosby

Experience

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  Continental Airlines

  Mar 1985 - Nov 1998

  International Reservations Sales Agent

  International Reservations, skilled in Airline International Tariffs.Consistently placed in top 4% of Denver office for reservation sales and revenue.

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  BCD Travel

  Nov 2000 - now

  Director of Operations

  I manage all aspects of the BCD 24/7 Call Center Operations for the FedEx account. Having direct involvement and maintaining client relations with various FedEx department heads including travel program management, airline contract negotiations, contract application, cost controls, crew scheduling, labor unions, and pilot operation reports. Internally, I am responsible for the operations including staffing, service level agreements, customer experience, recurrent training, identifying and implementing cost saving opportunities, coaching and development for our frontline and back office consultants.I strive to lead by example, maintain an open door policy and have found success by providing a positive, consistent and professional team environment Show less