Basel Amireh

Experience

• 

  Orange Jordan

  Jun 2004 - Jun 2011

  Developing partnership with the advisors and targeting and establishing achievable objectives.•Developing action plans with the advisors to enhance productivity and enhance quality.•Identifying any gaps within the team,providing solutions, and coaching where appropriate.• Optimizing the team spirit.•Updating the Quality Expert and team leaders evaluation & double listening results and details of strength and weakness points on weekly basis.•Monitoring advisors performance and coming up with corrective actions.•Reporting any violation of customer service policy or customer handling process to the team leaders•Facilitating the up/cross selling implementation and industrialize. Show less

  • Call Center Coaching Expert

    Jul 2007 - Jun 2011

  • Senior Customer Service Advisor

    Jun 2004 - Jul 2007
• 

  Orange

  Nov 2011 - Jun 2016

  Marketing Expert
• 

  Orange

  Sept 2018 - now

  Devices and Digital Advisors Teamleader

  •Driving and launching the planned activities according to strategic directions.•Running Challenges and Promotions on Handsets for all channels. •Coordinating with Communication ,Shops and Go To Market for activities and Merchandising of devices. •Coordinating distribution, logistics and support for launching device portfolio.•Supporting Sales Academy and CustomerCare departments with the relevant information and education they may require to handle new device launch and maintenance.•Regular Monitoring of market price index to minimize the Gap through weekly visits. •Coordinating handsets training plans between Sales Academy and Suppliers. •Managing the relationships and initiating the order cycle with Handset suppliers.•Developing partnership with the Digital Advisors, targeting and establishing achievable objectives. •Developing action plans with the Digital Advisors to enhance productivity in the shops and achieve the Revenue.Working on daily reports to enhance the productivity of shops and to make sure they are achieving target with excellent landing. Show less