Alexa Johnson

Experience

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  WTHU The Source

  May 2014 - Aug 2014

  News Broadcaster

  Summer employment providing news broadcasting services for Thurmont-based radio station WTHU The Source on AM1450. Recorded a morning and evening segment each day, covering local events, sports stories, politics, and other news.

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  DMS, a BRMi company

  May 2014 - Jan 2015

  Junior Web Developer

  Selected for an internship to work on redesigning the website for the Center for Cancer Research. Learned the intricacies of the Drupal content management system while also providing graphic design services. Created and edited numerous images used on the site. Trained in 508 compliance for accessibility purposes. Met directly with clients to plan features, critique designs, and assess needs. Assisted in site launch and maintenance.

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  Kdot Online

  Jan 2015 - Apr 2015

  Graphic Design and Social Media Marketing Intern

  Participated in an internship while studying abroad. Created and edited images for daily posting to social media platforms.

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  KickForward Consultants

  Jan 2015 - Apr 2015

  App Development Assistant

  Participated in an internship while studying abroad. Created a sitemap and wireframes for a hair salon appointment booking and product sales application.

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  Pain, Moulden & Associates, Inc.

  Dec 2015 - Sept 2017

  Tax Assistant, Digital Marketer

  Tax and administrative assistant. Assisted with completion of corporate and individual tax returns. Scheduled appointments and communicated directly with clients. Registered businesses for federal and state tax purposes. Provided web-based marketing and design services.

• 

  DealerOn

  Sept 2017 - Feb 2022

  Responsible for supervising daily operations of the team, upholding quality standards, and contributing to team development. Served as direct assistant to department manager and acted as first point of escalation for issues facing the department.Notable Accomplishments:- Oversaw creation of a user experience team. Hired user experience researchers and designers, developed team workflows and policies, and integrated the team within an existing development landscape to influence future product features and designs.- Developed a plan for addressing accessibility issues with DealerOn's website platform and outlined requirements to make the platform conform to WCAG 2.0 Level A guidelines. - Worked directly with company executives and legal representatives to draft responses to web accessibility claims against our platform. Reported proposed fixes to development teams and devised checks to audit new features before release.- Recognized by company executives for work on bettering the company's accessibility policies, researching best practices for web accessibility, and becoming a subject matter expert on the topic within the company. Show less Collaborated with other Design department team leads to oversee distribution of department work queue. Acted as project manager for completion of web assets and page designs during onboarding of Ford, Toyota, INFINITI, and General Motors clients.Notable Accomplishments:- Created 40+ knowledge base articles, training documents, and one-sheets containing documentation of updated company policies, best practices, and interdepartmental resources. Became the subject matter expert on the company's knowledge base. Accessibility of articles and reduction of "tribal knowledge" contributed to significant decreases in training, process, and data entry errors between teams company-wide.- Met with the company's largest client to provide them with direct assistance and tools to help them better utilize our platform. Interviewed and shadowed them to discover their most common pain points about our service and relayed the results to development teams, resulting in higher client satisfaction and acquisition of additional clients' sites.- Assisted with creation and development of the Design Support team, a web design team which specializes in requests that take under 15 minutes to resolve with the goal of increasing one-call resolutions (OCRs) of client requests. Average turnaround time for completion of Design tasks decreased from 5-7 business days to 1-3 days; Design Support requests now make up 60% of all Design department tasks. Show less Created and edited websites and graphics for a wide variety of automotive dealership clients. Utilized HTML5, CSS3, jQuery, JavaScript, and Adobe Creative Suite.Designed pages for Ford, INFINITI, Toyota, and other automotive dealer websites that were integrated across the platform, receiving direct recognition from the company's Chief Creative Officer for quality and content of pages.Began training as a member of department leadership within five months of starting at the company. Show less

  • Lead Designer

    Sept 2019 - Feb 2022

  • Web Designer, Project Lead

    Jun 2018 - Sept 2019

  • Jr. Web Designer

    Sept 2017 - Jun 2018
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  AstraZeneca

  Feb 2022 - now

  Digital Experience Planning Lead