Kapilesh K

Experience

• 

  Bosch India

  Jan 2017 - Jan 2017

  Student Intern
• 

  Fluidyn

  Jul 2018 - Aug 2018

  Student Intern

  A project was completed during this period of student internship titled, "CFD analysis of bubble condensation using VOF model." which is described in the project listings.

• 

  Goodbox

  Jul 2020 - Dec 2021

  1. Led a Team of 5 to oversee the Delivery Operations and designed a Control Tower Setup for Real Time Monitoring ofthe Operations that adhered to a strict SLA - 2hr deliveries.2. I was the Single Point of Contact for the end-to-end processes within the organization.3. Documented and refined the workflow of Delivery operations with Lean Managementmethods.4. Acted as a bridge between the Operations, Tech and Management to implement Lean Management and refine theworkflows.5. Refined the logic behind capturing the end customer GPS location capturing, to guide the Delivery Partners from theapp.6. Capacity planning and optimized projection of the number of Delivery Partners required to fulfill the Deliveries.7. Introduced and implemented a comprehensive payout model for the Delivery Partners, which boosted theirproductivity, which effectively pushed to org. from being in net loss to gaining a steady 15%+ GM profit.8. Designed service commercials to the clients that correlated with the expense, which guaranteed positive Gross Margin Profit.9. Oversaw the onboarding and setup of new client onboarding.10. Built MIS Dashboards on Metabase using SQL to monitor various KPIs within the organization.11. Built Excel Macros to Automate several day-to-day work flows involved in managing the Delivery Operations.12. Tools Used: SQL, Metabase, Lean Management, MS Excel. Show less 1. Led a team of 3 to oversee the creating and updating the product catalog of 30+ Supermarkets on their online profiles.2. Coordinated with internal Tech-Team on integrating the Supermarkets PoS (Point of Sale) systems to keep the productprices updated on the online Store front.3. Built effective tools using Google’s AppSheet to capture the product info. of newly arrived products, and keep themupdated on Store’s Catalog.4. Worked with Business Development and Marketing teams to setup new promotional schemes and increase onlinetraffic to 30+ stores.5. Effectively utilised tools like Canva to list offers and promotional banners on the online Storefront.6. Worked with the Tech and Product teams to build new easy-to-use tools forSupermarkets to keep the prices of theirFruits and Vegetables updated.7. Worked on the modifications and improvements in features and usage of the"picker-module" to enable bettertracking of the Fill-Rate of ordered vs delivered products,all the while ensuring that there are 10k+ SKUs in each store’sonline catalog.8. Worked diligently in coordination with the internal team, the Supermarkets and with the feedbacks from endcustomers on identifying and solving issues related to online Groceryshopping.9. Tools Used: MS Excel, Google AppSheet, Canva Show less

  • Process Associate

    Jul 2021 - Dec 2021

  • Team Lead - Online Catalog Management

    Dec 2020 - Jun 2021

  • Operations Executive

    Jul 2020 - Dec 2020
• 

  LoadShare Networks

  Dec 2021 - now

  1. Implementation of the product to aid expansion and growth. Metrics include: Increasing serviceable pincodes from600 pincodes to 1900+ pincodes, from 300 users to 2500 users, from 64 locations to 400+ locations.2. Implemented Zendesk to queue the support queries from the users, improving the handling of support queries by 1.5X3. Managed client integrations and successfully integrated our Product with Clients like EMIZA, 1MG, IBO, NYKAA, SHIPYAARI and MAGICPIN that led to an increase in order volume by 3.5X in 6 months.4. Designed User Stories alongside the Product Team to have the best ways of handling that directly coincides with the actual usage patterns.5. Coordinate with the internal business team and help them with data and insights on various operational workflows.Built Dashboards on Redash and Metabase for monitoring KPIs.6. Work with the internal Tech Team to identify bugs encountered from the users, replicate the bugs and suggest logical fixes to tackle the bugs.7. Work with the QA team in writing test cases for the new Product features and work on End to End sanity testing.8. Did extensive QA with an exhaustive list of Test Cases for the new features on onboarding new vendors onto the Product. This feature enabled the onboarding to happen at 5X the speed than without it. Show less 1. Optimizing the workflows through methods of time-motion study, Root Cause Analysis and Layout Designs of thefulfillment centers of Quick Commerce industry, so that the Key Performance Metrics across multiple clients aremeeting the given standards.2. Defining the Key Workflows to be captured to build a centralized dashboard to monitor the metrics to be trackedacross the different clients.3. Capacity Planning to Enhance Profitability for optimum Delivery Excecutives needed as per the projections on thenumber of orders to be delivered, increasing the profitability by 1.2X4. Clients handled – Swiggy Instamart, Blinkit, Zepto, Frazo and Udaan Pickily. Show less

  • Associate Product Manager

    May 2023 - now

  • Product Support

    Mar 2022 - May 2023

  • Sr. Associate - Operations

    Dec 2021 - Feb 2022