Yashaar Mall

Experience

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  Baked

  Jun 2008 - Jul 2008

  Sales Assistant

  Assisted with over-the-counter salesAssisted in serving customer delivery Assisted in organising in the division of stockAssisted in customer queries and relations over the phoneWorked with computer applications such as Microsoft Office

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  Microsoft South Africa

  Dec 2012 - Dec 2012

  Promoter

  Promoted for Dion Wired on behalf of Microsoft.Advised customer on gaming (Xbox360) purchases.Showcased how Xbox products work through live demonstration.

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  I. R. Gamer

  Oct 2013 - Oct 2013

  Promoter

  -Promoted various video games and related technology.-Live demonstrations of said technology-Assisting individuals with regards to choice of productMegarom Promoter of the Year 2013

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  Vodacom

  Dec 2013 - Feb 2018

  Product Owner in the Digital Entetprise Business Unit Space.Notable Achievements:- Brand Relaunch in online EBU (Oct 2017)- OneBill for Corporate Clients (Oct 2017)- Samsung Note 8 and IPhone 8 Pre-order (Aug- Oct 2017)Some of my functions include:• Ensuring delivery of Products on the Vodacom Business portal for both SMME (Small, Medium & Micro Enterprises) and LE (Large Enterprises) • Investigating, gathering and defining product and marketing requirements and translate them into an online Business Requirement Specification [BRS] that is in-line with the approved online strategy and corporate identity of Vodacom• Scheduling and Prioritising said requirements into a quarterly roadmap, basing priority on revenue return or NPS (Net Promoter Score) impact• Identifying quick-win digital solutions to call centre problems• Perform benchmarking analysis on the company’s local and international competitors as well as the local and international online arena to ensure the company remains competitive in this space.• Performing user experience testing for identified requirements and online projects• Involved in managing the approved development team to ensure that they develop the website and business self- service portal as required.• Building and maintaining relationships with project and product owners as well as suppliers. • Forming part of an Agile project development team, with an adherence to the SCRUM methodology Show less After 18 months of experience in the Online Operations space, I was appointed Team Leader for Online Operations and joint second in command to Manager Fouad Sayed.I am responsible for managing a team of 8 in the following fields:- Online Business Support Incident & Service Management- Online Channel Verification and Production Testing- Customer Support for NuShop Purchases (Contract and Prepaid)- Assessing Impact of System issues on Net Promotor Score (NPS)- Release Management of Bug Fixes- Defining 30, 60 & 90 day strategic plans for Online Operations- Delivery of Top 10 Online Critical items on a monthly basis- Impact Analysis of critical online issues- Engagement with Social Media/Customer Support teams Show less Upon completion of previous contractual obligations to Vodacom, I was brought on as a permanent staff member of the Online Operations Team.In addition to my previous duties, the new role included:- Logging, tracking and assigning Online Channel incidents through to the technical support teams through the BMC Remedy tool.- Escalating said incidents upon the SLA breaching- Co-ordinating and priortising bug fixes across the Online channel according to business impact- Verification of business products upon release into production- Ensuring internal OLA and changes are implemented within ITIL compliance- Raising change requests and enhancements to the online space.- Providing 2nd line customer support for Online bundle purchases Show less As a Vodacom Graduate contractor, I was given concentrated and dedicated role in maintaining business operations on the Vodacom.co.za eShop, Vodacom.mobi and the My Vodacom App, available on Android, iOS, Windows Phone and Blackberry. The contract was initially for three months and subsequently renewed for a further six upon performance review. The role entailed the following:- Daily Production Testing of Online Products and journeys- Quality Assurance and User Acceptance Testing of items in preproductions- Logging incidents to the operations desk and support teams - Escalating incidents upon breaching SLA- Verification of bug fixes upon resolution of said incidents- Administrating content changes within an agreed OLA- Recording and tracking incidents and changes via HP Service Desk Show less

  • Specialist: EBU Digital Delivery

    Aug 2017 - Feb 2018

  • Team Leader: Digital & Customer Experience Operations

    Jun 2015 - Jul 2017

  • Online Operations Administrator

    Sept 2014 - Jul 2017

  • Smart Device Central

    Feb 2016 - Jan 2017

  • Online Operations Support Consultant

    Dec 2013 - Aug 2014
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  I.R Gamer

  Oct 2014 - Oct 2014

  Promoter

  rAge Expo - 2014-Promoted various video games and related technology.-Live demonstrations of said technology-Assisting individuals with regards to choice of products Games Promoted:Assassins Creed Rogue ; Assassins Creed Unity; Tom Clancy's The Division ; Far Cry 4

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  I. R. Gamer

  Oct 2015 - Oct 2015

  Promoter

  rAge 2015 - Promoter for Megarom Games

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  Mondia Media Group

  Feb 2018 - Nov 2018

  Product Manager: Sub Saharan Africa

  Commercial and Marketing Manager for Gaming across the Sub Saharan Region for Mondia Media.Job Role:- Product/Channel Manager for the official Vodacom Games! store Portal & Android App - (games.vodacom.co.za) - Product Manager for gaming products on Vodacom Live - South Africa - Driving commercial agreements with content partners across SSA - Revenue driven prioritization of client projects in line with Mondia Media's international OPCOs including: Democratic Republic of Congo (DRC), Tanzania, Lesotho & Mozambique. Other:- Business Requirement Specification (BRS) creation for new and existing products- Operational content scoping and specifications - Business Case writing & implementation- Financial & budget drafting- Marketing Engagement across clients Show less

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  Huawei Consumer Business Group

  Dec 2018 - Mar 2021

  Product Manager - Mobile Services (Video/Apps) Middle East & Africa

  Product, Marketing & Operations management of the Huawei Mobile Services & Apps team, namely the direct to consumer products such as HUAWEI Themes, HUAWEI Music & HUAWEI Video. Job Roles:- New Product implementation of Huawei-branded apps - Existing Product enhancement planning - Key Marketing activities - Partner & Supplier Management- Budget Controls- Quality assurance planning - Process improvement planning Key Objectives:- Ensure smooth implementation of new Huawei mobile digital products- Maintain and support existing Huawei products - ie. Huawei App Gallery, Theme Store, Huawei Pay - Driving new customer acquisition through proven techniques, combining both above & below the line marketing- Drive product enhancements to increase existing customer engagement, retention and satisfaction- Ensure cross pollination of both Mobile services & Huawei global strategy.- Implement techniques to drive consumer revenueAccountable Markets:- South Africa (Primary Focus)- Mozambique- Ghana - Kenya- Tanzania - Uganda- Angola - Botswana - Zambia - Lesotho- Nigeria- UAE Show less

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  Vodacom

  Apr 2021 - Aug 2022

  Senior Product Manager - Digital Lifestyle Services

  Digital Lifestyle Services: SportsNotable Products Managed:- Vodacom Soccer- Vodacom Fantasy League- Vodacom Sports Radio- OthersResponsible for:Maintaining and growing digital sports products, with a specific focus on driving engagement and usability. Role duties:- Commercial Product Management- Agile Product Ownership- Marketing Management - Operations Management- Partner Managemnet

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  Vodacom Financial Services

  Aug 2022 - Jan 2024

  Portfolio Manager: Digital Gaming & Sports

  Portfolio lead for Sports and Gaming services

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  Vodacom

  Jan 2024 - now

  Portfolio Manager: Strategic Group Partnerships

  The Strategic Partnerships team manages our engagement with select key global hyperscalers. The team is responsible to promote business development and exploring new opportunities to access new technology and innovative collaborations. The team supports all business units and opcos in Vodacom Group. This includes Consumer, Enterprise, Technology, Fintech, CSR & Innovation.Our goal is to bring a focused approach to complex engagements and ensure our strategy and joint business goals are well aligned. Show less