Matt Lynn

Experience

• 

  Columbus State University

  Aug 2009 - Oct 2010

  Technology Specialist - Financial Aid

  • Stored digital documents for both the University's Financial Aid and Admission offices. • Assisted in Oracle database maintenance to ensure maximum efficiency for document retrieval. • Worked closely with the University's Technical Development team for software related to Admissions and Financial Aid letter generation.

• 

  TSYS

  Oct 2010 - Dec 2013

  • Worked directly with clients to analyze and evaluate initiated changes to existing systems. • Created detailed business specifications and flowcharts from which programmers created technical specifications. • Provided documentation for all organizational levels, including executive. • Conducted problem analysis and submitted recommendations for solutions while following company methodology, policies and procedures.• Facilitated meetings across multiple departments including both internal and external stakeholders. Show less

  • Business Analyst - North American IT Implementation Services

    Apr 2012 - Dec 2013

  • Business Analyst - TSYS Dispute Resolution (TDR)

    Oct 2010 - Mar 2012
• 

  Aflac

  Dec 2013 - May 2021

  • Responsible for Business-Digital strategy development, solution discovery, service management, risk management, and relationship management• Led divisional strategy focused on lowering run-rate expenses associated to third party resourcing, resulting in multi-million dollar annual cost avoidance/savings• Coordinated workforce planning for Digital Services organization focused on addressing talent gaps and upskilling team members to support future state technology roadmap• Managed relationship with organization's offshore solution delivery technology teams to ensure proper strategy alignment, mitigate risks, etc. Show less • Chief of Staff to the Aflac US Chief Information Officer• Facilitated strategic initiatives and annual business planning processes for the Information Technology Division • Managed IT Building Management Operations for Columbus, GA and Columbia, SC locations• Oversaw performance management processes for the division • Coordinated external strategic partnership opportunities • Developed presentation content for Senior IT Executive Leadership for all internal / external speaking opportunities • Partnered with Human Resources on Employee Relations for the IT organization• and so much more =) Show less • Manages IT Building Management Operations for headquarter and satellite locations• Oversees performance management processes for IT Division • Facilitates annual business planning for Information Technology Division • Organizes special ad hoc projects for IT executive leadership team, including both internal and external speaking engagements• Lead Employee Engagement & Division Events, supporting 400+ team members within the IT division• Manages content development and knowledge transfers efforts to better educate employees of the initiatives throughout the organization Show less • Co-manager for the IT Talent Management programs, focused on identifying, coaching and placing recent college graduates within various departments of Aflac IT • Leads special ad hoc projects for IT executive leadership team, including both internal and external speaking engagements• Lead Employee Engagement & Division Events, supporting 400+ team members within the IT division• Manages content development and knowledge transfers efforts to better educate employees of the initiatives throughout the organization Show less

  • Senior Consultant, Business Relationship Management

    Nov 2019 - May 2021

  • Manager, IT US Business Operations Planning

    Mar 2018 - Nov 2019

  • Manager - Office of the CIO

    Oct 2017 - Mar 2018

  • Resource Manager - Information Technology

    Oct 2016 - Oct 2017

  • Senior Operations Analyst - Strategy and Execution Management Office (SEMO)

    Dec 2013 - Oct 2016
• 

  R1 RCM

  May 2021 - now

  - Enabling Technology & Product teams to manage P&L through Technology Business Management toolset- Managing IT Vendor Management practice responsible for aligning strategic partners to Technology roadmap and business outcomes- Support of CTO and Technology Executive staff on strategic planning and execution • Responsible for establishing and deploying the TBM Framework providing total cost of ownership to IT Operations applications, services, and products• Enhancing and streamlining IT Communications• Partner with IT Operations leaders and Corporate Finance to enhance IT service cost models• Support senior leadership on IT strategic projects

  • Senior Director, Strategy & Technology Business Management

    Nov 2022 - now

  • Director, Technology Business Management

    May 2021 - now