Daniel Sanchez

Experience

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  Interstate Hotels & Resorts

  Jan 1996 - Jan 1999

  Reservations Supervisor/Corporate Group Coordinator

  I ended my time with Interstate Hotels leading corporate group room inventory management at the 1,100 room, Roosevelt Hotel in Midtown Manhattan. I coordinated Sales, Reservations and Guest stakeholders in all aspects of the room management of corporate groups. As the group coordinator, I was responsible for balancing stable group inventory against more lucrative potential transient sales. I also supervised 10 reservations agents in transient sales. I started my time with Interstate Hotels as a Bellman in a 300-room suburban New Jersey hotel and earned multiple promotions during my time. Show less

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  FranklinCovey Products LLC

  Apr 1999 - Jan 2005

  Assistant Store Manager

  I was the operations manager. The store manager was responsible for outside sales. I was responsible for hiring, training, scheduling, supervising staff. I was accountable for all reporting, inventory controls and store performance. My time at Franklin Covey also included extended periods when there was no store manager aligned to our location.

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  Alight Solutions

  Feb 2005 - Jan 2020

  I was responsible for the delivery of all HR and Benefits support. My team acted as the HR Generalists and Benefits Specialists for our clients. While the agents reported directly to Team Managers, I was responsible for our overall delivery and performance for our clients. To be successful I needed to lead as well as manage. We were an extension of the clients' HR departments. We bore and awesome responsibility in being the face of the client's culture and employee experience. I had to make sure that we were always fully inline with the clients' HR philosophy. • Accountable for surpassing contractual service level agreements and key performance indicators in the delivery of cloud based Human Resources and Benefits.• Proven leader with the ability to guide cross functional and multi-national teams of managers, specialists and agents to compelling employee experiences.• Responsibilities included strategy, project management, consulting, reference content creation, forecasting, staffing, training, coaching, internal and governance reporting.• Consulted clients on the employee experience impacts of proposed communication plans and strategic enhancements.• Collaborated with the Human Capital Management, Performance Management, Recruiting, Payroll, Compensation, Time and Labor, Health, Spending Account, Pension and 401(k) teams, to deliver high quality Human Resources and Benefits outsourcing.• Proactively created processes and procedures to enhance existing client services.• Strengthened client’s employee experience by reducing delivery costs and increasing accuracy by transforming processes to limit, or eliminate, required human intervention. • 2019 semi-finalist in a “Shark Tank” competition with a project management innovation to capture the experience of preceding leaders in an effort to inspire future ideation.• Created regular governance reporting presentations for client calibration.• Regularly delivered customer satisfaction levels greater than 90%. Show less As a Client Specialist, I was responsible for the education and support of all team members. I coordinated with internal, vendor and client stakeholders to ensure that all training materials and support tools were optimized to ensure the best possible HR and Benefits services to the clients’ employees. I performed regular audits and calibrations with stakeholders on cases and calls. • Trained all team members on client specific training and development.• Researched, wrote, published and regularly audited all custom training and support tools for client specific Human Resources, Payroll and Benefit services.• Created regular auditing and reporting on case management trends. Owned the realization of related enhancements and creating client communications and reporting.• Shared responsibility of leading the overall delivery of Human Resources and Benefits.• Participated in a cross-client training and content creation support group.• Conducted biweekly call, and case, calibration sessions with multiple key client contacts. Show less As a Human Resources Specialist, I was responsible for consulting clients’ HR Partners on the clients HR policies and procedures. I also provided specialized support for client employees in, “Moments that matter.” These were times where client’s employees needed additional expert support and understanding. These critical instances included things like births and deaths of employees or family members, reductions in force, suspensions, retirements and many others.• Subject Matter Expert on client’s Human Capital Management, Compensation, Recruiting, Payroll and Defined Contribution policies and processes.• Consulted with all levels of client’s human resources hierarchy on client’s policies and processes for human capital and benefits related issues.• Mentored customer service associates as an on-floor supervisor. Show less The role of a customer service associate in HR and Benefits outsourcing is to be an HR Generalist and Benefits Specialist for employees and managers. I was an ambassador for the clients’ policies and cultures. In my role I had more contact with the clients’ employees than most of the clients’ HR department. It was my responsibility to educate employees’ and managers on HR and Benefits and to enable them to process any needed transactions.• Focused on educating and assisting employees.• Educated client’s employees and managers on client’s Human Resources and Benefits program design, best practices for specific employee requests.• Received several awards and client recognition for HR and Benefits delivery.• Created a design enhancement to the paycheck correction process. The resulting problem-solving strategy dramatically reduced the real-time processing by associates and greatly increased employee engagement and satisfaction. Show less

  • Human Resources Shared Services Manager

    Nov 2012 - Jan 2020

  • Human Resources Shared Services Supervisor

    Nov 2007 - Nov 2012

  • Human Resources Shared Services Specialist

    Apr 2006 - Nov 2007

  • Human Resources Shared Services Generalist

    Feb 2005 - Apr 2006
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  Mattress Firm

  Apr 2021 - Sept 2021

  Senior Human Resources Operations Partner

  Created process improvements in the administration of the commissioned sales minimum compensation plan. Led 401k payroll funding process for 3 payroll schedules. Created payroll mapping matrix with vendor to implement third party verification processing. Created transition project plan and facilitated the transition of Human Resource Specialists. Created framework for improved "pay now" and "quick pay" involuntary termination processes. Created detailed analysis of 12 months of HR tickets and implemented corresponding process improvements. HR Operations lead for the West Division of Sales at Mattress Firm.Job Summary:Responsible for assisting in daily operations including delivering "high touch" inquiry and escalation support, and administration of HR programs, transactions and issue resolution. This position will also be responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates within the Corporate office, administering the end-to-end HR transnational activities associated with those associates and engage in the continuous improvement of the HR Operations team. Show less

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  MGM Resorts International

  Jan 2022 - Jun 2023

  Compensation Partner

  Created internal tracking and reporting system for Compensation requests.Reduced the turnaround time on Compensation requests.Led Merit and MIP incentive plan communications for 6 pods.Participated in Compensation Change kaizen.Created, and acted as the Subject Matter Expert, in the creation of multiple Compensation Standard Operating Procedure documents.Currently working on the 2023 launch of Just in Time support for Compensation Request creation.Led Compensation Team Workday Release work.Participated in vendor Executive Compensation Survey. Show less

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  Currently Seeking New Human Resources Opportunities

  Jun 2023 - now

  Currently Seeking Human Resources (HR) Opportunities