Jennifer Odochi Davids

Experience

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  CHATAEU DE ATLANTIC HOTEL

  May 2016 - Aug 2017

  Front Desk Receptionist

  * Received and checked in guests and ensured they had the best experiences.* Supported guests' queries by answering inbound calls and queries regarding booking and reservations for individuals and families.* Communicate guests' requests and complaints to the appropriate department for quick resolutions* Referred complex issues relating to any technical problem, facility maintenance, or service dissatisfaction, to the Manager and supervisors* Achieved high satisfaction rating through proactive one-call resolutions of customer complaints.* Worked flexible hours, night, weekend, and holiday shifts ensuring guests had a top-notched customer experience Show less

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  FORMWORK LTD

  Oct 2017 - Mar 2021

  Front Desk Receptionist

  •Responded to Inbound calls, documented and transferred to the right channels also carried out other clerical/administrative duties for the office including typing project correspondence and making copies of documents for construction bids and projects•Coordinated front desk activities including distributing correspondence and redirecting phone calls to the right departments ensuring procedures are been followed•Kept inventory of supplies and project samples ensuring a well-detailed and organized archive for efficient and effective retrievals•Maintaining office security by following safety procedures and controlling access via the reception desk (monitored logbook and issued visitor badges). Show less

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  BFREE

  Dec 2021 - Jun 2022

  Loan Recovery Agent|Account Manager

  •Supported customer queries by answering phone calls and replying to emails about their overdrafts and repayment options and negotiating suitable payment plans•Recovered up to 70% of inactive and dormant accounts each month•Detailed documentation of calls, complaints, customer information, and payment records using the call center CRM database and Google spreadsheet. •Managed and responded to a team-leading volume of support tickets and chats submitted via email and through the support CRM application•Followed up with customers to verify previous payments, active loans, and repayment arrangements•Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment and protect customers’ information. Show less

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  Moniepoint Inc. (Formerly TeamApt Inc.)

  Jul 2022 - now

  Customer Support Officer

  •Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution•Utilizing telephone, online chat, and email platforms to deliver outstanding customer service by answering an average of 80 calls, emails, and other assigned channels per day leading to increased customer satisfaction, retention, and monthly increase in company revenue •Delivering excellent customer support, resulting in a consistent 4.5/5 customer satisfaction rating•Promoting and maintaining a positive company image by ensuring agents get the best support service and quick resolution of their complaints•Collaborating and following up with internal team members to resolve customer's concerns and deliver enhanced customer experiences Show less