Matt Yonker

Experience

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  US Navy

  Nov 1984 - Nov 2004

  Information Systems Technician

  As a Help Desk Administrator with 4 years experience onboard USS Constellation (CV-64), operated and implemented major improvements to a WINNT/WIN2000 Network Trouble Call desk – serving 4000+ customers and averaging 60 trouble calls per day in support of a 24/7 classified information exchange operational commitment. Provided Network Security Management for Local Area Networks containing over 5000 accounts. Supervised and participated in a 41- person team in the daily operations of both classified and unclassified Local Area Networks, consisting of 12 servers, 1400 workstations, and 5300 user accounts. Provided technical assistance to NMCI personnel , including cabling, hardware/software connectivity and troubleshooting support for 2003 NMCI rollout project at NAS North Island, CA. As Defense Messaging Systems (DMS) Administrator, performed initial install of computer hardware and DMS software at 18 Guam military sites. Provided user training to over 300 customers. Maintained “Top Secret” and “Secret” security clearances consistently since 1985, and responsible for maintaining positive control of all classified material. Show less

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  Capstone Corporation

  Feb 2005 - Jan 2007

  Customer Service Representative (Advanced)

  Furnished computer networking, software, and hardware support for several hundred Legacy and Navy-Marine Corps (NMCI) desktop/laptop machines. Fostered solid working relationships between U.S. Marine Corps customers and NMCI project personnel by ensuring the successful completion of all Legacy and Remedy trouble tickets in a thorough and timely manner. Solicited customer feedback, both positive and negative, and passed this information on to Base Operations with recommendations for improvement whenever possible. Provided technical assistance during major Legacy/NMCI cutovers encompassing Camp Pendleton, California. Assisted customers with a myriad of software application, user account, and high-priority operational issues requiring immediate attention, both during and after Legacy- to- NMCI transitions. Served as a technical advisor/Team Lead, providing daily operational technical advice to a team of several technicians assigned to several areas of Camp Pendleton, California. Requisitioned high-dollar valued replacement components from Dell and HP, based on the final determination of system failures. Show less

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  Hewlett-Packard/Hewlett Packard Enterprise

  Jan 2007 - Jul 2016

  IT Specialist Team Lead

  Provided repair and network enhancement services for one of the world’s largest Wide-Area Networks (WANs) in support of the United States Marine Corps (USMC) and United States Navy (USN) Navy-Marine Corps Intranet (NMCI) and Next Generation (NGEN) IT contracts. • As IT Team Lead/Subject Matter Expert (SME), provided technical and customer service training to 14 assigned subcontractor technicians, in support of more than 16,000 workstations.• Served as site resolution expert for “Executive Very Important Persons” (EVIPs) and VIPs.• Consistently resolved the highest number of daily trouble tickets of any onsite technician, contributing to the site’s 98% Service Level Agreement (SLA) achievement of required ticket resolution timeframes.• Managed the site’s Remedy ticket queue, and trained junior technicians in expeditious issue resolution, improving customer satisfaction by 40%. • Provided first-line support for service interruptions, such as network printer routings, power outages, wiring problems, and malfunctioning servers.• Implemented monthly analysis of customer needs surveys, and provided recommendations to management for architecture and software upgrades.• Assisted Information Technology Service Manager with the Lifecycle Management of computer assets using tracking databases, and provided timely replacement/disposal of aging computers. • Facilitated the Network Operations Center (NOC) with regular and emergency software upgrade deployments via Microsoft System Center Configuration Manager. Show less

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  Rim of the World Unified School District

  Oct 2016 - Jan 2018

  Computer Technician

  October 2016 – January 2018 (Laid off due to school district financial cutbacks) Rim of The World Unified School District ∙ Lake Arrowhead, CA ∙ Computer TechnicianProvided installation of new computer systems and networks, and the repair/upgrades of existing systems throughout the school district. • Prepared documentation on district policies and procedures for standardizing the exchange of computer-generated information between 4 major education facilities.• Regularly administered software technology training to over 300 classified and certificated staff members, including Windows 10, Aeries Student Information Database, Blackboard, and MS Office 2016. • Recommended upgrades for existing computer networking systems, and requisitioned parts and materials from hardware and software vendors for the modifications based on budgetary feasibility.• Participated in the ongoing modification and implementation of the district technology master plan. Show less

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  Rim of the World Unified School District

  Apr 2018 - May 2018

  Computer Technician

  Substitute Computer Technician

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  Redlands Community Hospital

  Jun 2018 - Aug 2018

  PC/LAN Technician

  Administered installation, testing, and troubleshooting of computer systems, peripherals, and networked switches.• Provided connectivity resolutions, in support of over 500 staff customers for 100+ critical medical patient software applications, including Meditech, Clairvia, Chartmaxx, and Midas.• Installed over 20 new intricate computer builds for various hospital staff, including doctors and systems analysts.• Provided daily systems support for over 48 vital computers in eight operating rooms, including emergency hardware/software issue resolutions during patient surgical procedures. Show less

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  TEKsystems

  Sept 2018 - Oct 2018

  Service Engineer
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  San Bernardino City Unified School District

  Nov 2018 - Nov 2020

  • Computer Specialist

    Jan 2020 - Nov 2020

  • Help Desk Technician

    Nov 2018 - Jan 2020
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  West Sonoma County Union High School District

  Nov 2020 - now

  • Technology Systems Specialist

    Jul 2023 - now

  • Technology Specialist

    Nov 2020 - now