Anil Kumar

Experience

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  Ministry of Health & Family Welfare

  May 2000 - Jun 2005

  Human Resource Administrator

  -Recruited and identified promising candidates.-Recommended out-sourcing when required.-Negotiated favorable rates with staffing agencies.-Insured all required employment documents were completed and signed.-Provided new employees with their benefit options insured enrollment forms were complete and provided each new employee a copy of the company policy employee manual.-Administered the benefits program for all employees.

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  OBC India

  Jul 2005 - Jan 2010

  Assistant Manager

  -Sitting in on interviews bank staff have with customers and making sure any loan applications made are properly written up and submitted.-Setting branch objectives and then working hard to ensure they are met.-Attending head office for meetings and conferences.-Dealing with escalated customer queries and complaints.-Advising customers on the banks credit cards and savings accounts.-Monitoring cashiers and branch staff and giving them feedback on how they interact with customers. inspiring them to not only hit targets but deliver great service.-Analysing branch management information and reports.-Working closely with local solicitors, accountants and estate agents.-Reporting regularly to regional headquarters. Show less

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  IDBI Bank

  Jan 2010 - now

  Customer Service Manager

  -Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.-Assess local market conditions and identify current and prospective sales opportunities.-Develop forecasts, financial objectives and business plans.-Meet goals and metrics.-Manage budget and allocate funds appropriately.-Bring out the best of branch’s personnel by providing training, coaching, development and motivation.-Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.-Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.-Address customer and employee satisfaction issues promptly.-Adhere to high ethical standards, and comply with all regulations/applicable laws.-Network to improve the presence and reputation of the branch and company.-Stay abreast of competing markets and provide reports on market movement and penetration.-Manage sales of bank products, new business, operations, customers’ service and work with regulatory compliance, internal policies & procedures.- Driving our colleagues.- Responsible to deal with investments and new accounts everyday.-Responsible for directing the use of latest technology and procedures hence increasing the client services at higher rates. Show less