Abdullah Hanif

Experience

• 

  Micronet Broadband (Pvt) Ltd

  Sept 2006 - May 2008

  As a Team member of MBL Operation Division reporting to Manager Transmission, my responsibilities as a Sr. Tech were as follows:• Solving Phone Line Issues.• Clearing faults related to PTCL Phone lines• Clearing faults related to PTCL Phone lines Cabinet & DP• Tracing faults from MDF to Customer End.• Installation of Cable from Co Location to MDF & DSLAM Cards.• PTCL Jumper settings in MDF.• Installation & Configuration of any Type of ADSL Routers• Complaint handling of all types in DSL Technology• Installation and configuration of different CPE’s with extensive insight which include Aztech,Zoom, Para dyne, Zexel, Speed stream, Efficient, Speed -Touch, Dlink, TP-Link and Linksys.• In Depth working on XDSL Technology Show less

  • Senior Technician

    Jul 2007 - May 2008

  • Technician

    Sept 2006 - Jul 2007
• 

  Nayatel

  May 2008 - Jul 2018

  o Strict implementation of POP handling SOP.o Prepare diagrams of core cables between all POPs. Diagrams should be completed within two months. o Updated diagrams of all POPs as per approved floor plans. o In house training of POP handling team regarding Equipment installed in POPs, ODF and Core cables.o Should have updated record of PON ports in each POP (with detail of splits). o Taking part in data verification & network optimization & customers shifting activities on OLTs o Prepare your backup who can take care of all the tasks in your absence. o Close coordination with planning for improvement in network and provisioning of PON ports to all DCs well in time so that installations get completed without any delay. o Grooming & Training of junior team members.o Removal of spare patch cords from all POPs without causing outages in network. o Gaining in depth knowledge of Fiber Optic, Splice Machine/Splicing, cleaving and Nayatel Network. o Pro-activeness in all affairs, remaining on top of every issue, aggressive follow-up of all tasks till their completion. o Exceeding expectations in performance, going beyond the call of duty/job description in work related matters.o Improving Communication skillso Thorough command on skill set.o Carrying out Pop maintenance activities as per OP Handling SOPs.o Making the ODF module functional and data entry in the module.o Close coordination with other departments for removal of discrepancies highlighted in QC reports.o Close coordination and active participation in the following projectso F-11 pop shifting projecto CANTT pop shifting projecto I-10 pop shifting projecto NPF pop projecto F-8 pop evacuation planning/implementationo Faisalabad data center Show less • Technical Knowledge enhancement on continuous basis. Technical as well as Managerial (Reading Management Books). • Acquire basic knowledge of Access Network, Core-Network & Systems to better understand the problems and suggest the team members to troubleshoot accordingly.• Ensuring implementation of Complaint Handling SOP. Follow up with junior team members on assigned Trouble Tickets & ensuring that no Complaint is delayed.• Improving CRM updates, selection of correct fault type at time of closing of Trouble Ticket. • Keeping a check on the efficiency of all complaint team members, Making sure that each member exceeds expectations in performance in terms of Trouble Tickets handled and quality of work • Reporting events (if any) where the efficiency of the team gets effected; either due to the Customers, Organizational procedures or any other reason. Finding the solution to the problem and discussion with the Manager or Chief Operating Officer (COO).• Grooming junior team members on Technical as well as ethical values of the Company. • Ensuring that Quality of Work is up to the mark. No complaint from Customer regarding quality of work or behavior of the team.• Improving Interdepartmental Communication to better troubleshoot the Issues. • Keep track of test hardware & consumable items issuance. Proper record of consumption & record reconciliation with the Supply Chain Management on monthly basis.• Suggest changes/improvement in SOPs (if required) to streamline Complaint Handling Process. Show less • Supervising Both Nayatel & Micronet Complaints Teams comprising 24 Team members.• Coordination with the Customers for timely support.• Establishing good Coordination with various Teams of Nayatel Transmission like: TX-Cabling & Ducting Team, Tx- Operations & Maintenance Team, TX-Installation Teams & Quality Control Team.• Pro-activity in all affairs, remaining on top of every issue, aggressive Follow-up of all Tasks till their completion.• Enhancing the Technical Knowledge on continuous basis to achieve Skill Set for Next Level Promotion as Assistant Manager Transmission.• Ensuring Implementation on Complaint Handling SOP. Follow up with Junior Team Members on assigned Trouble Tickets that no Complaint is delayed.• Making Personal Efforts to attend the Customer Complaints• Reporting events where efficiency of Complaints Team gets affected; either due to customers, organizational procedures or any other reason.• Grooming Junior Team Members on technical as well as ethical values of the Company.• Ensure that quality of work is up to the Mark. No complaint from the Customers regarding Quality of Work. Show less • Supervising Complaints Team of Nayatel Pvt Ltd.• Installing and configuring networks under different scenarios.• Hands on experience of Cisco 2500, 2600, 2800 and 3600 Series Routers• Working on OSI TCP/IP Layer Functionality• Complete Understanding of MBL & NTL Infrastructure• In Depth working on PON/FTTH Technology• Optical Fiber Splicing, Laying & Arranging• ONT & ODF Installations• Cisco Router Configuration & Troubleshooting• IP Routing Configuration & Troubleshooting• Routing Protocols (OSPF/IGRP/RIP/BGP/ISIS).• IP Services (DHCP/DNS/AAA) & L2VPN & L3VPN Configuration• All Type of Routers Configurations for Home/Corporate Users Show less

  • Assistant Manager Nayatel POP/Data Center

    Oct 2016 - Jul 2018

  • Assistant Manager Nayatel Complaints Section

    Feb 2015 - Sept 2016

  • Senior Transmission Engineer ( Team Lead )

    Nov 2012 - Jan 2015

  • Transmission Engineer

    Nov 2010 - Oct 2012

  • Deputy Transmission Engineer

    May 2009 - Nov 2010

  • Assistant Transmission Engineer

    May 2008 - May 2009
• 

  Telecast Technology Corporation

  Oct 2018 - Dec 2018

  Network Support Engineer

  Complete IT/Network Support to the Local StaffManagement of FTTH Rack & Video Headend RackInstallation & Configuration of Complete DVB-C Solution.Installation & Configuration of Linux & Windows Server Machines & Cisco SwitchesTesting of Equipment Like Dell Server Machines, ONTs, OLTs, IRDs, Encoders & STBs for Headend Deployment.Compilation of Analysis/Testing Reports & Sharing with the Management.Coordination with Vendor as well as the Customer for Online/Oncall SupportCoordination with the Management as Team LeadTraining of Junior Team MembersOther Miscellaneous Tasks as assigned by the Management. Show less

• 

  Transworld Home

  Mar 2019 - now

  • Deputy Manager Network Development

    Oct 2023 - now

  • Operations Leader

    Jul 2021 - Oct 2023

  • Assistant Manager

    Mar 2019 - Jun 2021