Vikas Rathan Paul Nelapati

Experience

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  Airtel Broadband Customer Care

  Sept 2005 - May 2006

  Customer Care Representative
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  Satyam BPO India

  Sept 2006 - Dec 2007

  Tier 2 Support – Mentor
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  Dell International Services India Private Limited

  Mar 2009 - May 2011

  Senior Resolution Expert
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  IBM India Private Limited

  May 2011 - May 2020

  Security Delivery Specialist

  ► Administering the on-going operations Account attestation process including receiving, approving or denying identities and standard exception requests ► Assisting monitoring and tracking requests to ensure resolution occurs within the Service Level Agreement ► Documenting and maintaining the internal procedural standards relating to support role as required ► Preparing and updating the periodic reports as requested by Manager ► Assessing the risks and resolving it by taking pro-active measures on the defect prevention ► Creating , updating or deleting the User Accounts on Active Directory Domain, Mainframe Instances and Citrix (Process-Associated) Applications/Tools ► Resolving the escalations or providing solutions to the clients via Email and multiple ticketing tools (Maximo/SSIM/Impact/Tivoli Ticketing Tools) as per the requirement ► Creating user Ids on active directory & Unix environment for clients, creating reports for management ► Working on Secondary Controls over Activation and De-activation management (SCoAD) ► Evaluating the security administration deficiencies, proving solutions for improvements and implementing the corrective action ► Responsible for monitoring, controlling and performing all scheduled activities on backup servers ► Verifying the activities log and event logs for any hardware or application related issues ► Auditing & restoring the volumes for restoration ► Cross verifying the library for any mismatches found in the TSM inventory and library inventory ► Registering client nodes to proper domain and associating to schedules ► Checking clients’ schedules & admin schedules for missed/failed and to trigger manual backups ► Undertaking the issues based on priority and sending optional reports and documentations Show less

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  Hsbc Software Development Ind Pvt Ltd

  Jun 2020 - now

  Senior Information Technology Security Consultant

  Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements through Exception process.Provided guidance to stakeholders through the workflow process and providing information on what is required for progressing Privileged Exceptions, Dispensations and Risk Acceptances.Provide oversight and coordination of Privileged Access work-streams being managed outside of Identity and Access Management.Provide subject matter expertise for all matters relating to privileged access.Plan and produce guidelines on how privileged access controls can be implemented group wide, to meet the requirements of published standards/policies.Work to introduce IAM Non-functional Requirements into the IT Security engagement process.Sustain a consistent Privileged access control process globally. Show less