Thomas Burger

Experience

• 

  EuroEngineering

  Sept 2001 - May 2008

  Lead Support, Lead Application Team

  Management Service Desk Team (16 employees) and Application Team (4 employees) with high-quality service delivery. Leading first & second level support for IT services and ensuring smooth operation in several departments.

• 

  DIS AG

  Sept 2001 - May 2008

  Head of Support, Application Team & Service Manager

  Management Service Desk Team (16 employees) and Application Team (4 employees) with high-quality service delivery. Leading first & second level support for IT services and ensuring smooth operation in several departments.

• 

  GaVI - Gesellschaft für angewandte Versicherungs-Informatik mbH

  Jul 2008 - Jun 2013

  Manager IT-Services

  Development of a comprehensive project structure and organization based on PRINCE2 and DIN 69901 standards. Creating a business process management framework in line with ITIL best practices. Leading the organizational processes and promoting cross-departmental alignment and governance. Responsible for the project committee and ensuring strategic alignment of project portfolios.

• 

  OCLC GmbH Deutschland

  Mar 2013 - now

  Management and development of an international QA team of 6 employees with a focus on virtual collaboration. Developed and implemented a service and quality management system based on the ITIL methodology. Establish and manage an international project office to manage cross-functional initiatives. Planning and implementation of an internal audit process for the entire EMEA region. Responsibility for monthly management reporting to senior management, including KPIs and strategic updates. Project management and launch of the EMEA Operations SharePoint site. Show less

  • Manager Service-Improvment-Quality EMEA

    Jul 2022 - now

  • Manager Quality Assurance EMEA

    Jul 2017 - Jul 2022

  • Manager Professional Service & Service Desk

    Mar 2013 - Jun 2017