Caroline Pitt

Experience

• 

  Forrest Recruitment

  Jul 2001 - Aug 2002

  Recruitment Consultant
• 

  Bank of America

  Aug 2002 - Dec 2011

  Managing mobile website initiatives including improving mobile rendering of www.mbna.co.uk & implementing a mobile credit card application form. Managing website content and eCommerce projects. Projects included redesign of www.mbna.co.uk & www.mbna.ie. Managing projects including portfolio conversions, pricing & technical changes to print fulfillment items. Involved in Consumer Credit Act regulatory changes & internal systems integration. Managed team of 13 specialists in Telemarketing call centre. 9 months spent on MBNA MDP gaining experience of all functions of credit card issuer. Managed payment processing & print fulfillment vendors.

  • Mobile Marketing Projects Manager

    Oct 2010 - Dec 2011

  • Online marketing manager

    Jan 2009 - Oct 2010

  • Project Manager

    Jun 2006 - Jan 2009

  • Call Centre Manager

    Jun 2005 - Jun 2006

  • Management Development Programme

    Sept 2004 - Jun 2005

  • Vendor Manager

    Aug 2002 - Sept 2004
• 

  Amaze

  Jan 2012 - Nov 2012

  Project Manager
• 

  Blueleaf

  Dec 2012 - Feb 2013

  Project Manager

  Managing digital projects.

• 

  2020 Mobile Group

  Apr 2013 - Mar 2014

  Project Manager
• 

  Small Luxury Hotels of the World

  Apr 2014 - Jun 2014

  Project Manager

  Implemented £1 million website design & build project.

• 

  Guide Dogs for the Blind

  Jul 2014 - Nov 2015

  Project Manager

  Managing web based projects.

• 

  Royal Bank of Scotland

  Nov 2015 - May 2016

  Delivery Project Manager

  Managing content delivery for the new Williams & Glyn public website for the divestment bank as part of the Rainbow Programme.

• 

  Lloyds Banking Group

  May 2016 - Jul 2018

  Lead Project Manager

  Managing Collections & Recoveries, Payments & Complaints business process migration from Lloyds to Sainsbury’s Bank for: mortgages, credit cards & loans.

• 

  Barclays

  Oct 2018 - Jun 2019

  Working on Barclays mobile app and online banking digital enhancements including deeplinks & extending mobile banking app product offerings.

  • Digital Project Manager

    Mar 2019 - Jun 2019

  • Project Manager

    Oct 2018 - Mar 2019
• 

  Sherwen Studios Ltd.

  Nov 2019 - Jun 2020

  Digital Project Manager

  Delivering SalesForce website for scs.co.uk.

• 

  Stoneseed Ltd

  Nov 2020 - Aug 2022

  Project Manager

  Managing end to end projects for Stoneseed clients.

• 

  Target Group

  Aug 2022 - Aug 2024

  • Managed the Client Offboards Programme at Target Group, overseeing the implementation of the NICE dialler system.• Spearheaded the Technical Enhancements project, delivering company-wide cloud solutions for improved efficiency.• Collaborated with cross-functional teams to ensure successful project execution and client satisfaction. • Managed the implementation of the new NICE phone dialler system for financial services collections and recoveries teams.• Led multiple business change initiatives to introduce cloud-based solutions to operational areas.

  • Programme Manager

    Jan 2024 - Aug 2024

  • Senior Project Manager

    Aug 2022 - Jan 2024
• 

  Covéa Insurance

  Oct 2024 - Jan 2025

  Project Manager
• 

  Virgin Money

  Feb 2025 - now

  Project Manager