Phillip Lo

Experience

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  Novotel hotels

  Apr 2001 - Oct 2001

  Night Audit Trainee

  Night Audit Trainee (Full time)Full time ReceptionistCasual ConciergeFull time Telephonist．Processing and backing up hotel systems data in the evening and operating the Front Office department with customer check in and check out．Duty manger during the evening when operating as a Night Auditor, and managing 188 rooms within the hotel．Promoted from Telephonist to Concierge, and then Front Office Receptionist

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  Newmarket Infiniti Nissan

  Jun 2002 - Feb 2004

  New Vehicle Sales Consultant

  ．Selling new cars and creating customer relations．Reaching and setting monthly average sales volume of 12 and more vehicles．Assisting new vehicle manager in reaching monthly department sales targets set by Nissan head office

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  Giltrap Prestige

  Mar 2004 - Nov 2004

  Audi Sales Consultant

  ．Company is part of the Giltrap Group．Specialised in selling new and used Audi vehicles and creating customer relations．Assisting and selling other manufacture brands, new and used, such as Aston Martin, Bentley, Lamborghini, Volkswagen, Skoda, and Porsche vehicles within the company organisation

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  City Nissan Takapuna

  Dec 2004 - Dec 2006

  Vehicle Sales Consultant

  ．Company is part of the Sime Darby Motors．Selling new cars and creating customer relations．Reaching and setting monthly average sales volume of 12 and more vehicles (maximum 20 cars for 3 months in a role)．Assisting new vehicle manager in reaching monthly department sales targets set by Nissan head office

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  Fortuna Fishery Co., Ltd

  Jun 2007 - Feb 2010

  Administrator

  ．Gathering information and database from Internet sources and logging them as archives．Sending real-time satellite maps to vessels for them to analyse areas and regions for them to co-ordinate paths and communicate to other vessels

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  K-village

  May 2010 - Mar 2013

  Operations Manager

  ．Operating three Korean clothing shops and an office, including sourcing clothes from Korea, promotional activities, retailing and wholesaling．Managing employees on selling skills including hiring and training

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  Gramus International Co. Ltd

  Dec 2013 - Apr 2016

  Product and Aftersales Trainer

  I have spent over two years with Gramus International (they are the exclusive authorised dealer and distributor of Lamborghini, Lotus cars and Koenigsegg in Taiwan), and my positions at the beginning was from Lotus Salesperson for one month, Lamborghini Sales assistant for one month, Aftersales Specialist aka Parts Manager for ten months, then Executive Assistant Aftersales aka Executive Assistant to General Manager for Aftersales for six months and the rest was Product and Aftersales Trainer.．Monitoring and managing parts department for Lamborghini, Lotus and Bentley.．Have achieved spare parts and accessories targets for 2 years in a role for Lamborghini and contributed in implementing marketing plans for service department.．Communicating, assisting and monitoring warranty claims for Lamborghini and Lotus cars to headquarters.．Coordinating and implementing training sessions for Lamborghini, Lotus and Bentley technicians.．Delivering and picking up of customer vehicles to and from the workshop.．Assisting Aftersales manager on day to day activities in service department, including campaigns, PDI's, servicing cars, accident appraisals, test driving and problem solving some unique circumstances.．Communicating and expanding new parts from foreign companies.．On-going improvement strategies (i.e. SOP's) and assessment (i.e. turnovers) of after sales department.．Had delivered over 60 new Lamborghini cars annually during the 2 years.．Service department has 11 hoists, and 70% of the time is occupied, meaning the department is always busy and customers do drive these cars often.．Sales team held weekend cruises/road trips with customers to improve their awareness and enjoy the benefits of high end super sports car driving. Show less

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  Skool Company Limited

  Dec 2018 - now

  Manager

  ．Importing premium specialised car parts from overseas and selling them to domestic market.．Communicating with partners on orders and shipment processes．Organising stock management and purchase deliveries．Producing online car parts website and catalogue content.．Full product range description in Chinese, posting and editing English/Chinese content on social media sites.．Monitoring and managing Facebook and Instagram for promotional and brand awareness activities.．Managing and promoting orders and sales．Attending motorsport events to showcase the effectiveness of product standards．https://www.instagram.com/phloclub Show less