Shibi Thankachan

Experience

• 

  Georgia State University

  Jan 2004 - Jan 2007

  Administration and Research Assistant/ Project Team Lead

  Performed as the team lead for all the projects/researches during the masters program.Monitored and delivered the milestones in timely manner with best qualityData Mining and analysis of information from the various database systemsFocused on fund raising for the university to help future student's educationOrganized various events to honor outstanding business alums and studentsConducted training for assistants on researching, networking and other servicesCreated clear concise documentation of requirements to review between the technical and business groupWorked effectively on confidential documents, multiple assignments, activities or projectsHandled the documentation, filing, storage of files and coordinated office inventoryInvolved administration with the diary management, personnel database management and updating students and staffs records. Minder weergeven

• 

  Daman - National Health Insurance Company

  Apr 2008 - now

  • Responsible to maintain Quality and Business Excellence standards within Daman by ensuring compliance, implementation, control and management of standards.• Responsible for effective management of Daman document control and stamps management activities• Support in the implementation of quality awareness in delivering efficient and cost effective services• Full responsibility for successful implementation, maintenance and upgrade of ISO 9001 standard within Daman• Act as point of contact within and outside Daman for all ISO 9001 activities• Plan, design, document and support the implementation and maintains ISO 9001 related processes • Develop compliance dashboards and quality reports as required by management • Promote quality good practices within the business units and provide implementation guidance • Conduct awareness trainings to staff and new joiners for Quality best practices • Participate in audits representing the Quality Assurance function• Plan and manage the Internal and External Audit programme in coordination with departments and audit teams• Support in development, implementation and ensure adherence of policies and procedures• Responsible for the interface of all the ISO certifications in Daman with External and Internal Audit• Guiding and coaching of junior members of the team• Develop and publish periodic management reports• Ensure adherence to defined metrics and KPIs Minder weergeven Senior Program Management Officer, Data Center Transformation and Migration Program (Special Assignment)• Responsible for the overall alignment and status between different projects in the program• Preparation of the program governance structure and enforcement of the same• Point of contact for the Program Steering Committee and ITS Steering Committee• Timely monitor of the project plans and quality review of the work packages• Communication and alignment with the stakeholders• Responsible for the Change Management, Inter dependencies, risk register and issue log• Ensure integrity of the sign off process Minder weergeven • Set up a PMO Office and governance to drive the unit• Develop, define and implement the overall departmental program, project, initiatives and change requests management structure & processes • Capture new demand and ensure structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation• Prepare and maintain a System Enhancement Request Portfolio view and facilitate prioritization and scheduling decisions for System Enhancement requests in order to ensure optimal usage of the capacity• Ensure that there is a good sign off for implemented projects and that they are handed over to the business owner on completion• Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio• Portfolio Management - Maintain the master schedule for all ITS initiatives• Responsible for maintaining an oversight of all ITS initiatives being managed across the ITS function providing reports to senior management and providing planning support for cross-functional activities• Produce regular reports for ITS Executive Committee and the Corporate PMO giving updates on current projects and for future projects that have been submitted for evaluation, as appropriate• Create transparency about upcoming business initiatives, the current demand pipeline, the current ITS change execution performance, capacity situation• Develop and maintain the project management methodology including document templates, identifying project phases, reporting and planning information for successful project delivery• Provide support, advice and assistance to people and/or departments across the organization managing their own projects• Responsible for implementing and maintaining a document storage system that will contain all documentation for all projects and which can be readily and easily accessed Minder weergeven • Role of the IT Projects Manager• Responsible for the end to end tendering process inclusive of the solution technical evaluation, price negotiation and the contract finalization • Collaborate with the Business Units and Subject Matter Experts to ensure that project business objectives and all other project requirements documentation are captured and approved • Maintain central documentation database and track the progress on pending activities • Responsible for the Project Steering Committee to communicate project status, risk analyzed and mitigation to the management and stakeholders in a timely manner• Evaluate the testing and coordinate the training and deployment• Work closely with team members to develop Work Breakdown Structures and estimating the time required to complete individual tasks in order to produce and maintain the project schedule• Accountable for the vendor management across three countries for over 12 suppliers• Responsible for the system testing and training to the business users • Analyze time and cost variances against plan and communicate project status and issues to the PMO and other stakeholders Minder weergeven Major Project Established:Intranet Development Project (D-Pulse) :Role of the Projects Manager for a team of 15 from various business unitsResponsible for the end to end tendering process inclusive of the solution technical evaluation, price negotiation and the contract finalization Collaborate with the Business Units and Subject Matter Experts to ensure that project business objectives and all other project requirements documentation are captured and approved Define and initiate projects, and manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the projectAudit Management Tracking Solution ProjectRole of the IT Projects Manager for the in house application development to support the auditors to review the claims and evaluate the providersResponsible for business requirements documentation and elucidate the requirements to the development team to design the solutionReview the design and approve the solutionConduct the testing and training for the business usersGeneral Responsibilities:Responsible and accountable to manage multiple related projects directed toward strategic business and other organizational objectivesConsolidating status reporting on all IT projects using existing Program Management methodologies and toolsWorking in close cooperation with the overall program manager and the process owners for business projects Identification of the risks and mitigation methods for a successful progress of the overall project portfolioPreparation of the Board Report and Partnership Steering Committee report for the top managementSecretary of the IT Steering Committee Minder weergeven

  • Manager, Quality Management Systems

    Jan 2023 - now

  • Business Excellence Specialist

    Nov 2018 - now

  • Senior Officer, Corporate Quality Management

    Jan 2016 - now

  • Senior Program Management Officer, Data Center

    Jul 2016 - now

  • Business Excellence Specialist

    Apr 2014 - now

  • IT Projects Consultant

    Jan 2012 - Jan 2014

  • Sr. IT Projects Coordinator

    Apr 2008 - Dec 2011