Scott Moore

Experience

• 

  UPS

  May 1996 - now

  Lead a geographically distributed web development and business analysis team that builds and manages solutions for the Asset Management, Incident and Problem management and reporting, Change management, and Configuration management areas globally. Coordinate with IT groups and stakeholders to identify business problems and requirements to achieve the desired business goals while maintaining budgetary and timeline discipline with a budget over $1 million annually.Enterprise Asset Reporting System Achieved over 99.5% asset visibility in a global environment of over 200,000 assets Automated monitoring and reporting of critical configuration management componentsIntegrated with Tivoli, SMS, LANDesk, OCS web, and other inventory sourcesReplaced a reporting team of 4 FTE's and reduced new report SLA from 10 days to 2Integrated with Incident and Problem management systems to track compliance dispatch effectivenessOptimized software license utilization and purchasing decisions through visibility to deployment baseIncident ManagementReduced helpdesk and technician support cost by over $2 million annually through self service portal development and implementationImplemented in 12 languages supporting a global user baseIntelligent solution routing reduces support cost through escalation/dispatch to the responsible group/personIntegrated self service and reporting tools with existing PeopleSoft Helpdesk solution to provide incident managementUser representative for PeopleSoft Helpdesk application Develop, implement, and measure standard processes and procedures Evaluate ITIL compliant replacement product candidates and provide recommendationsChange ManagementManaged the expansion of the change management application to include all of ITIntegrated business rules administration for user ease of management and flexibilityControls for sensitive areas and Peak/No Change periodsChange notification, alerting, and reporting Show less Coordinated and planned major project deployments of infrastructure and critical systems throughout the Region and coordinated process improvements throughout the country. Developed Region initiatives to reduce cost and improve utilization of field technician workforce working with District management teams and the Region IT Manager.Reduced technician and supervisor staffing over 10% throughout the RegionDeveloped tools to determine deployment effectivenessManaged the creation of systems to validate gold standard configuration management to over 250 distributed servers. Managed the creation of systems to reduce hardware purchase through the reallocation of existing assets.Managed a deployment coordination team that consistently achieved top results in the organization Show less

  • Project Leader - Analytics OBIEE

    Sept 2011 - now

  • IT Project Manager/Development Manager

    Sept 2008 - Sept 2011

  • East Region IT Deployment Manager

    Jan 2004 - Sept 2008

  • IT Manager

    Jan 2001 - Feb 2004

  • IT Supervisor

    Sept 1998 - Feb 2001

  • Field Support Technician

    May 1996 - Sept 1998