Chatur Moradiya

Experience

• 

  Tata Consultancy Services

  Aug 2007 - Jun 2012

  Collection Manager

  • Debt collection for Personal loan, Car Loan and home loan with two Collection agencies and keeping the overall Delinquency Percentage under control by negotiating with customer and providing them best solution.. • Action on collection agency review, collector’s feedback on weekly basis, proper documentation & preparing various MIS to keep the management informed and make sure that every agency employees receive salary and expenses on time.• Communicate to Credit Controller any and all accounts that need to be written off to bad debt. • Develop effective implementation of various Correction Tools to control delinquency. *******************Major Achievements****************************• Achieved yearly credit elite club and awarded international trip.• Remained best debt collector for 6 consecutive months and rewarded with trophy and certificate. Show less

• 

  Energy Watch

  Jun 2013 - May 2014

  Sales Consultant

  • Strive to achieve sales and customer satisfaction targets.• Excellent time management skills in order to achieve high expectations from the business.• Liaises with the training department, Team Leaders and the Operations Manager regularly in order to eliminate system errors and identify compliance concerns to implement areas of improvement.• Develop a rapport with customers and successfully manage customer expectations and needs.• Respond to any customer concerns or issues in a professional and timely manner;• Proactively identify opportunities to improve performance and implement relevant strategies******************Major Achievements*************************• Highly effective in promoting core services and value-add opportunities, consistently exceeding targets. • Received numerous customer and managerial commendations for providing a consistently high standard of support and service. Show less

• 

  IiNet

  May 2014 - Apr 2021

  ICT Customer Service Representative (Sales & Help Desk)

  • Perform troubleshooting & provide resolution for Fixed line, Broadband and Fiber connection related issues, application specific issues, and router related issues, issues related to peripheral device like printer, fax machine etc.• Provide support for configuring various modems, Settings up various email clients, settings LAN/WAN connection, VOIP service for end users.• Floor walking as and when required as per the guidelines and assisting CSR & handle escalations.• Maintain a professional but relaxed and friendly engagement with customers during all contacts. • Process DSL and home phone order and provision them by follow-up with wholesaler. • Offer solution to the internal and external queries for billing, sales and provision.• Provide exceptional level of support with a blend of customer service to iinet customer across Australia.• Finding fact for delaying in DSL and home phone order and offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;• Support and demonstrate iiNet’s Corporate Goals and Brand Values.Demonstrate ownership of all customer contacts by personally ensuring that any action required is completed in a timely and responsive manner.Consistently resolve customers’ issues on their first contact with us.*******************Major Achievements********************• Successful at achieving set sales targets and Key Performance Indicators (KPI’s), ensuring a consistently high level of quality control.• Due to a professional approach and consistent performance, awarded up skilled in provision and support.• Become most valuable player across the VCC (Auckland, Australia and South Africa) in month of June 2015 and rewarded with Samsung Galaxy S6.• Successful at achieving highest bonus since last 24 months. Show less

• 

  Westcon-Comstor New Zealand

  Aug 2022 - now

  Desk Base Account Manager

  - Identify, recruit, onboard and develop new commercial accounts, and build strong relationships with key decision-makers in these organizations to maximize pipeline and sales- Developed Westcon Tier 2 nominated partner base and Achieve or exceed revenue and margin targets, and be responsible for the overall business relationship- Working with various Business managers, marketing departments, and Vendor partners to ensure appropriate positioning of Vendor solutions to the partner base- Developed professional relationships with both resellers and vendor team.- Coordinated with sales and prepared contract renewals including weekly reports on various client accounts- Establish and maintain strong relationships with commercial accounts by having regular proactive engagement, including but not limited to scheduled visits, hotdesking, systematic account call cycles, and by providing value-add services. Show less