Sachin Kumar

Sachin Kumar

Product Support Engineer

Followers of Sachin Kumar666 followers
location of Sachin KumarNoida, Uttar Pradesh, India

Connect with Sachin Kumar to Send Message

Connect

Connect with Sachin Kumar to Send Message

Connect
  • Timeline

  • About me

    Sr. SRE | Zabbix | Grafana | ELK | Kibana APM | Splunk | Docker | Automation | Terraform | Ansible | GCP | Python | Shell | Observability & Monitoring

  • Education

    • Saraswati Vidya Mandir

      -
    • Dr. A.P.J. Abdul Kalam Technical University

      2011 - 2015
      Bachelor's Degree Information Technology
  • Experience

    • Park+

      Dec 2016 - Apr 2018
      Product Support Engineer

      ● Handling major and minor incidents.● Involved in support activities and performance fixes for the regular job abends relatedto services and servers ( Disk, CPU usage, load balancer).● Involved in the document preparation(Run Book) for the resolved issues● Involved in the daily meetings internally and weekly meetings with the clients.● Handling multiple clients and providing them with 24 * 7 Support.● Configuring local networks for the system with LAN wires, routers, etc.● Providing technical assistance when the system goes down.● Keeping track of all versions of the system running at multiple site installations.● Resolving technical issues of the customer using the Zoho ticketing tool.● Installing the application at the client-server.● Providing go-ready hardware components to the tech team for installationsincluding setting up Raspberry Pi’s and configuring network routers to handle the system local network. Show less

    • Get My Parking

      May 2018 - Nov 2021
      Site Reliability Engineer
    • Jio

      Dec 2021 - Feb 2022
      Operation Engineer II
    • Accenture

      Mar 2022 - now
      Senior Site Reliability Engineer
  • Licenses & Certifications