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Sachin Kumar

Sachin Kumar

Product Support Engineer

Followers of Sachin Kumar666 followers
location of Sachin KumarNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Sr. SRE | Zabbix | Grafana | ELK | Kibana APM | Splunk | Docker | Automation | Terraform | Ansible | GCP | Python | Shell | Observability & Monitoring

  • Education

    • Saraswati Vidya Mandir

      -

    • Dr. A.P.J. Abdul Kalam Technical University

      2011 - 2015
      Bachelor's Degree Information Technology

  • Experience

    • Park+

      Dec 2016 - Apr 2018
      Product Support Engineer

      ● Handling major and minor incidents.● Involved in support activities and performance fixes for the regular job abends relatedto services and servers ( Disk, CPU usage, load balancer).● Involved in the document preparation(Run Book) for the resolved issues● Involved in the daily meetings internally and weekly meetings with the clients.● Handling multiple clients and providing them with 24 * 7 Support.● Configuring local networks for the system with LAN wires, routers, etc.● Providing technical assistance when the system goes down.● Keeping track of all versions of the system running at multiple site installations.● Resolving technical issues of the customer using the Zoho ticketing tool.● Installing the application at the client-server.● Providing go-ready hardware components to the tech team for installationsincluding setting up Raspberry Pi’s and configuring network routers to handle the system local network. Show less

    • Get My Parking

      May 2018 - Nov 2021
      Site Reliability Engineer

    • Jio

      Dec 2021 - Feb 2022
      Operation Engineer II

    • Accenture

      Mar 2022 - now
      Senior Site Reliability Engineer

  • Licenses & Certifications