Alan Priestley

Experience

• 

  Thomas Cook

  Apr 1996 - May 1999

  Customer Service Manager
• 

  Hertz

  May 1999 - May 2021

  • Managed a team of 8 people including 2 Assistant Managers in a high pressurised Head office environment.• Responsible for the company’s logistical fleet moves with a budget of £2.2m for transporters and driver moves.• Yearly In fleet of 12,000 vehicles from up 12 manufacturers, and defleet of 5,000 owned vehicles and 7.000 buyback vehicles.• Responsible for total fleet of 22,000 vehicles including commercial vehicles and cars.• KPI’s include managing, utilisation, no-rev, revenue per vehicle, yield, buyback criteria, CE rentals, and profit on owned vehicles, costs of Transporters and optimisation of units.• Managed the relationship with transports carrier, and in 2010 re-tendered UK for a three-year contract (no contract prior).• Implemented SLA for transporters and budget spending plans by Area.• Drive CE rental numbers through managing idle fleet across UK and yield infleet/defleet where necessary.• Restructured department in Dec 2011 to increase productivity and have a team of “all-rounder’s”. Show less

  • Area Operations Manager

    Jun 2016 - May 2021

  • Operations Development Manager

    Jul 2012 - Jun 2016

  • Logistics Manager

    Nov 2008 - Jul 2012

  • City Manager

    Apr 2006 - Nov 2008

  • Fleet Manager

    Apr 2003 - Apr 2006

  • Airport Duty Manager

    May 1999 - Apr 2003
• 

  LocationHQ

  Sept 2021 - Mar 2024

  Head Of Operations
• 

  Coastal Group

  Mar 2024 - now

  Head of Operations

  This highly important role, integral to our “customer centric driven” Management team, will oversee the end-to-end process of sales orders; from orders-in to orders-out and thereafter. The departments involved in the process are Sales & Support team, Manufacturing team and Logistics team.The Sales & Support team look after the processing of sales orders, assist customers with technical and general questions, quote production and overall customer service tasks. They deal with all things “inbound”. An extremely important part of current and future success for the business.The Manufacturing team assemble products from the component stock. Approx 5% of our revenue comes from in-house assembled products. This team also cover other areas such as building customer display boards, quality control and assist with innovation projects.The logistics team pick, pack and dispatch all sales orders and are accountable to maintain an orderly and tidy management of stock.Our team is important to us and the ability to lead and motivate each required individual is essential to achieve the status of excellence consistently; it will require a culture of continuous improvement and customer centricity. “When service is of such quality, price is of no consequence”.The goal is a highly structured organisation - success is reached when all customers receive what they ordered, when they are expecting it and at the level of quality (product & service) that the market would rate as “a supplier of excellence”.In summary, this role is responsible to keep the operation running smoothly to enable the Business Development team to stay focused on growing revenue. Show less