
Andrea Tuberti

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About me
Senior Customer Success Manager at PayPal
Education

Università degli Studi di Parma
2004 - 2006Master's degree Business / Commerce/ Marketing Score 110/110Post-graduate Specialist Master’s Degree (MSc equivalent):Trade Marketing e Stategie Commerciali

Università degli Studi di Parma
2001 - 2004Bachelor's degree Business / Commerce / MarketingBachelor's degree in Marketing
Experience

BNY Mellon
Jan 2007 - Jan 2019Trade Execution (Middle Office) & Custody Dept. – Supervisor (Reported to senior VP)Promoted to Supervisor participated in a secondment in Manchester UK and outsourcing in India. Working in custody and operations within the Fund of Hedge Fund (FOHF) / Private Equity / Private Wealth ManagementKey duties include: Dublin role:• Supervisor working with a team for external Tier 1 clients (over $30 Billion asset under management) • Oversee the Client processing tasks including execution of trades, payments, FX, capital call, distribution, corporate action• Lead due diligence and prepare presentation for tier 1clients • Oversee the planning and execution of strategic product and service delivery enhancements and client implementation and plan redesign work• Manage New Launch/Merge projects implementing/delegating critical tasks• Coordinate client service calls/presentation• Project management on transformation and systems enhancement/migration• Develop quality review policies and ensure they are being followed• Design training, development and improvement plan of junior staff• Oversee client invoice processIndia (Chennai & Pune) role:• Manage the relationship between Trade execution (EMEA) and Custody reporting (INDIA)• Oversee the High Level Operations and transition between the teams in India and the teams in Ireland• Coordinate Meeting/Calls/Report cards between the senior management in Ireland and India• Design/Review/Implement processes and checklists in both locations• Plan/Budget/Implement/Review new function transitioning to India• Risk Management: Business Continuity Plan Show less
Supervisor
Jan 2013 - Jan 2019Manager (promotion – Acting up)
Dec 2017 - Mar 2018Senior Fund Administrator
Jan 2007 - Jan 2013

PayPal
Jun 2019 - nowSenior Customer Success Manager
Jan 2022 - nowCustomer Success Manager
Jan 2020 - Jan 2022Account Manager
Jun 2019 - Jan 2020
Licenses & Certifications
- View certificate

Sales: Handling Objections
LinkedInAug 2019 - View certificate

Using Questions to Foster Critical Thinking and Curiosity
LinkedInMay 2020 - View certificate

Strategic Thinking
LinkedInApr 2020 - View certificate

Strategic Agility
LinkedInMay 2020 - View certificate

A Design Thinking Approach to Putting the Customer First
LinkedInFeb 2020 - View certificate

Sales: Closing Strategies
LinkedInAug 2019
Honors & Awards
- Awarded to Andrea TubertiWow (Winning Our Way) BNY Mellon 2018 Personal award for success of coordinating cross recovery during critical weather condition
- Awarded to Andrea TubertiPromoted to Manager (Acting up - Manchester project) BNY Mellon 2017 Chosen to be part of Manchester remediation project and promoted to Manager (Acting up - Manchester project)
- Awarded to Andrea TubertiWow (Winning Our Way) BNY Mellon 2017 Personal award for success of managing difficult cross department client relationship
- Awarded to Andrea TubertiWow (Winning Our Way) BNY Mellon 2016 Team award: Team of year for assisting migration of relations from Dublin to Manchester
- Awarded to Andrea TubertiWow (Winning Our Way) BNY Mellon 2015 Personal award for the success of the Project “India transformation and outsourcing"
- Awarded to Andrea TubertiFull Honors Università di Parma 2006 Full honors in the Post-graduate Specialist Master’s Degree with score 110/110
Languages
- itItalian
- enEnglish
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