Vanessa Cabading

Experience

• 

  TeleTech

  Oct 2011 - Nov 2012

  Healthcare Customer Service Representative

  Answers customers query in a timely manner.Meeting customers needs and provide customer satisfaction.Familiarizing and remaining up-to-date with the customers plans and tariffs.Granting pre-authorizations for medical treatment, if covered.Giving health care practitioners with details regarding members' benefits.

• 

  Qualfon

  Jan 2013 - Apr 2014

  Call Center Agent

  Acknowledge and appropriately greet and assist customers in a timely manner.Assisting customers and provide them with quality assurance.Gives accurate and reliable information.Troubleshoot technical issues and inquiries.Take payment information and other pertinent information such as addresses and phone numbers.Manage telephone calls professionally, efficiently and with good communication skills.

• 

  SYNNEX Concentrix Corp

  Feb 2015 - Dec 2021

  Technical Support Representative

  RESPONSIBILITIES AND TASKS;* CSR / TSR from 2015 - 2017. Taking inbound calls and resolve customers concern promptly, responding to consumer tickets, doing outbound calls for follow up with the customers technical concerns.* SME (SUBJECT MATTER EXPERT). Provide assistance with the newly hired associates who already passed training. Escalating cases. Taking supervisor calls and resolving escalated issues. * PROCESS TRAINER. Assessing newly hired associates with their skill levels. Identify their training needs. Making sure that training goals align with the corporate objectives. Providing new updates with the KBA. Assist in measuring the effectiveness of learning.* TEAM LEAD TRAINEE (TLT) Nov 2020 - present. Coach team members. Resolve any team conflicts. Develop teams strength and improve weaknesses. Manage and keeping track of the teams performance. Motivate the team to improve and be better. Setting team goals. Doing admin tasks. Responding to important emails. Show less

• 

  Concentrix

  Oct 2020 - Feb 2022

  Customer Support Team Lead

  A team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages the bonding of team members, and demonstrates flexibility.Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Show less