Raakesh Sakthivel

Experience

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  Flipkart

  May 2015 - Aug 2016

  Team Lead
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  Dell Technologies

  Sept 2016 - Apr 2017

  Service Desk Engineer
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  VWR, part of Avantor

  May 2017 - Feb 2021

  Engineer

  • Maintaining Active Directory accounts• Citrix session, Published desktop, and Wyse terminal maintenance • Deploying, configuring, and maintaining Xendesktops.• Creating A records and PTR records in DNS servers.• Maintaining Active Directory accounts• Monitoring servers and Critical alerts using OPmanager.• Using Office 365 admin access will perform tasks like E-mail ID creation, Termination, Group mailbox creation, enabling e-mail forwarding etc. • SAP user administration User account creation, termination, and maintenance like Modify, Lock and Unlock users. Manage SAP authorization, roles, and profiles • Installation and Troubleshooting of Windows, Microsoft Office applications and Printers • Respond to emails, instant messages, service requests and assigned tickets from users• Escalate high priority tickets and complex issues to appropriate teams• Perform ticket updates in ticketing tool and follow-up till ticket closure Show less

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  Vocera Communications, now part of Stryker

  Feb 2021 - Apr 2022

  IT Specialist L2

  • Handling incident, request, and change management as per the customer defined SLA. Preparing incident and change reports.• Performing new request, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure• Maintaining server health by checking performance monitor logs, disk-space/memory/CPU utilization, Events viewer reporting and taking corrective measures.• Responsible for all server health issues and provide root cause of every issues• Deploying, configuring, and maintaining Windows Servers, Linux VMs using VMware vSphere.• Extending CPU, Memory, Hard disk, Patching Windows, and Linux VMs.• Cloning and re-imaging of VMs and deploying standardized templates for future use. • Perform cloning the servers for troubleshooting purposes and decom them in safer way.• Snapshot management & add and remove hardware resources and new storage volume creation using netapp console.• Perform VM Host & Data store migration• Performing patching of ESXi, VMWare tools upgrade and configuring the alarm definition in vCenter• Configuration and management of HA and DRS clusters and implementation.• Create & manage of users, delegation of rights, security groups and FSMO role transfer and seize in domain controller.• Install monitoring agent and ensure all servers are being monitored.• Monitoring and Troubleshooting Cisco AMP endpoint alerts. • Coordinating with multiple teams for scheduled maintenance and critical issues.• Escalate unresolved issues to Microsoft, VMWare, and work with them towards the resolution of reported issues. Show less

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  Elastic

  May 2022 - now

  IT Operations Admin