Estuardo Barrueto

Experience

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  Avon Brazil

  Jan 1991 - Sept 2014

  Manage of e-commerce channel opening in Brazil. Acting as enabler between internal areas, advertising agency, technology platform and logistics company, interacting with more than 100 employees and 30 consultants. Responsable of end-to-end project execution, since business case development, fund negotiation, project plan development, managing technical and operational risks achieving the project on-time, on-cost and according of quality specification.Coordination of communication process at all level: Executive reports for top and middle management, on-going reports for core-team and business areas, outside communication for media, resellers and suppliers. Show less Management of projects portfolio for Finance, Human Resources, Sourcing and Legal areas delivering several IT projects to meet the fiscal priorities, regulatory requirements and business critical needs, using best practice combining internal resources and external software factory.Definition of projects scope, time and cost estimation, end-to-end work plan elaboration, resource allocation, projects and funds approval processes.Internal tracking and monitoring, weekly and monthly executive reports, establishing a good business relationships between IT teams and internal clients.Remarkable outcomes in two years of work:• Financial systems update to comply with all changes released by Brazilian tax legislation avoiding fines of up US$ 1.5 MM and rejection of 95% of daily invoicing (100,000 orders)• Financial data accuracy improved from 60% to 95%.• Processes automation and simplification, overtime reduction and other financial benefits over US$ 4 MM. Show less Responsible for execution of strategic plan to support business growth and improve operating performance for Finance and Human Resources areas in Latin America.Development of regional IT operations roadmap, intersecting with the local demands. Ensure plans fit with HR Global Model and the business strategic IT operations plans. Act as coordination and communication point for major issues that impact production delivery in the region.Solving daily issues of a complex scope that impact the IT local teams and overall business objectives, provide direct supervision, coordination, and technical guidance to IT support staff and external consultants.Maintain a high level of customer service for internal customers.Develop, document, and maintain formal processes and procedures ensuring service consistency and increased team productivity.Develop and enhance cooperative interdepartmental and vendor relationships and communications.Main achievement:Integration of HR Global instance in 14 countries of Latin America using Peoplesoft system, the project was delivered as expected with a cost of US$ 3 MM and 18 months of timeline, integrating the headquarters, regional and local organizations. Show less Responsible to maintain information technology strategies and services by managing staff in Central America; Telecommunications, Security, Software development, Billing and support with a team of 60 employees and 20 external consultants.Planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees. Staff recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Research, develop and implementation of technological strategic solutions using industry best practices.Accomplished overall corporate and internal IT financial objectives by forecasting demand for services; preparation of annual budget; scheduling expenditures; analyzing variances and corrective actions.Preserved assets by implementation of disaster recovery and back-up procedures, participating in required exercises, and reinforcing existing information security and control structures.Coordination of restructuring and integration processes between Mexico and Central America for process optimization and operating costs reduction approximately US$ 1 MM annually.Main outcomes:Modernizing the customer service area and billing process by implementing a new system for Call Center and replacing the old Avon billing system in 5 countries. Microsoft Dynamics and ARRM (Avon Representative Relationship Management) were implemented successfully reducing operating and maintenance costs by approximately US$ 750 M annually, providing an improved service to more than 200,000 resellers.Participation in development of business strategies for growth and sustainability in Central America which resulted in a 100% increase in orders for two years. Show less Responsible of software development on multiple platforms (AS400, Mainframe and PC) with a scope of five countries in Central America achieving a high degree of integrity and automation that contributed to reduce the operating costs and improving internal processes in the region.Creating and managing project plans, defining scope, timelines and assigning responsibilities and guiding and monitoring work performance of the team.Involved through the entire projects life cycle including interfacing with customers to understand requirements as well as ensuring quality assurance standards are met as well as being very hands on with the high level design and architecture. Show less

  • e-Commerce Senior Project Manager

    Apr 2014 - Sept 2014

  • Senior IT Manager

    Apr 2012 - Mar 2014

  • Business Solutions Regional Manager

    Apr 2010 - Mar 2012

  • IT Central America Manager

    Jan 2005 - Mar 2010

  • Software Development Manager

    Apr 2000 - Dec 2004

  • Other IT Positions

    Jan 1991 - Mar 2000
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  Universidad Mariano Gálvez de Guatemala

  Jul 2015 - now

  Catedrático titular

  Impartiendo aulas y seminarios de: Emprendedores de Negocios,Sistemas de Información Gerencial, Auditoria de Sistemas, Redes, Telecomunicaciones, Arquitectura de Computadoras, asesor de Tesis y examinador de privados del área de administración de sistemas.

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  SAF Group (AquaCorp)

  Jan 2016 - Sept 2018

  Consultor de Estrategia CRM en Grupo Aquacorp

  A cargo de la expansión del sistema de atención al Cliente en Guatemala y países de Centro América, atendiendo a 3 unidades de negocio divididas en doce canales de venta.Responsable de la Integración del sistema CRM con áreas administrativas: Contabilidad, Cartera, Ingeniería, Marketing e Instalaciones.

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  Grupo Faro Guatemala

  Oct 2016 - now

  Gerente General

  A cargo de la administración de Grupo Faro, empresa dedicada al mantenimiento de vehículos: Mecánica Automotriz, Electromecánica, Aire Acondicionado, Enderezado y Pintura.