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Mitchell Landis

Mitchell Landis

Head of OSS & Pro Shop Assistant

location of Mitchell LandisSeattle, Washington, United States

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  • Timeline

  • About me

    Cloud Technical Lead at Salesforce

  • Education

    • University of Mannheim

      -
      International Business and Supply Chain Management

      Selected among several candidates for the University of Washington, Michael G. Foster School of Business Study Abroad Program. The selection process included an essay presentation and personal interviews.

    • University of Washington, Michael G. Foster School of Business

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      Bachelor of Business Administration (B.B.A.) Information Systems and Operations Management

      Coursework:Data Mining for Business Intelligence• Worked through a wide variety of data mining concepts and techniques• Used the following: pivot tables/charts, association rules, decision trees, cluster analysis, classification, logistic regression, text mining, data visualization, and web analytics• Hands-on experience in applying these techniques to practical real-word business problems using data mining software and languages (XLMiner, R)Database… Show more Coursework:Data Mining for Business Intelligence• Worked through a wide variety of data mining concepts and techniques• Used the following: pivot tables/charts, association rules, decision trees, cluster analysis, classification, logistic regression, text mining, data visualization, and web analytics• Hands-on experience in applying these techniques to practical real-word business problems using data mining software and languages (XLMiner, R)Database Management• Practiced real-world database design and implementation using SQL in Oracle SQL Developer• Gained insight into fundamental concepts of data modeling, database design, and information retrieval• Accomplished use of ER modeling, relational data models, database normalization, and SQL queries Show less

    • Green River Community College

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      Associate of Arts (A.A.)

      Green River Gator Basketball Player

  • Experience

    • Fairwood Golf & Country Club

      Jun 2008 - Nov 2015
      Head of OSS & Pro Shop Assistant

      • Used Excel and Golf Management software for data table creation for shift scheduling, tournament scoring, and other data entry files • Received employee of the month honors for excellent customer service on the two occasions that it was offered• Provided helpful, friendly service to customers and assisted them with all of their needs• Managed 10 outside service staff employees providing feedback and delegating tasks to be completed• Consistently seen as a source of information and help to the entire golf operations team• Assisted in coordinating events and setting up various activities Show less

    • SpoonRocket

      Apr 2015 - Jun 2015
      Operations/Marketing Intern

      • CRM - Contacted customers directly and responded to any and all complaints/comments daily• Reviewed daily data reports from the admin site and Chartio business intelligence reports to formulate recommendations for adjustments to the service• Assisted with daily business operations and oversaw dispatch operations of 20 drivers• Cold-called highly desirable vendors and closed the deal on 3 successful partnerships• Coordinated with all driver leads for daily service needs to ensure all issues were resolved and both drivers and users could access the service hassle free• Distributed prospective customer survey using different channels and credited user accounts via the admin site Show less

    • Tableau Software

      Jan 2016 - Apr 2022

      • Program Manager, Customer Solutions

        Feb 2021 - Apr 2022

      • Associate Escalations Program Manager

        Sept 2019 - Feb 2021

      • Senior Technical Support Engineer

        Jul 2018 - Sept 2019

      • Technical Support Engineer

        Sept 2016 - Jun 2018

      • Technical Support Specialist

        Jan 2016 - Sept 2016

    • Salesforce

      Apr 2022 - now

      • Cloud Technical Lead - Tableau

        Aug 2023 - now

      • Senior Program Manager - Prevention & Supportability

        Apr 2022 - Aug 2023

  • Licenses & Certifications