Matt Morgano

Experience

• 

  Delaware North Companies

  Apr 2008 - Oct 2008

  Level Supervisor

  Supervised concession up to 8 concession stands at Great American Ball Park with up to 50 employees per night. Instilled excellent customer service in the cashiers. Ensured proper food and beverage handling was followed to health code specifications. Reconciled food and beverage inventory with sales on a nightly basis.

• 

  Xavier University

  Oct 2008 - Feb 2009

  Marketing Intern

  In the Athletic Department for Women's Basketball, assisted with the game-day promotions throughout the arena. Helped with pre-game set up, in-game promotions, and post-game tear down. Maintained data bases in the office and assisted with other office duties.

• 

  Cincinnati Reds

  Mar 2009 - Oct 2009

  Promotional Events Intern

  Assisted with all promotional events and operations at the Cincinnati Reds. Received phone calls from fans and customers in the office. Sold scoreboard messages. Acted as a representative of the company at outside promotional events in the Reds Rover.

• 

  Cedar Fair Entertainment Company

  Mar 2010 - Oct 2010

  Promotional Events Intern

  Conducted basic marketing research surveys at the front gate following proper marketing research guidelines. Assisted in the production of promotional events within and outside the park. Assisted in the coordination of Snoopy Meets a Million promotion. Guided VIP tours to guests. Helped with daily paperwork in the office.

• 

  Game Day Communications

  Nov 2010 - Feb 2011

  Ice Rink Manager On-duty

  Supervised 4-5 employees per shift, ensured customer satisfaction, properly recorded sales and tracking figures to reconcile with funds collected, daily inventory and ice rink maintenance. Ran the Fountain Square Broomball League, a 7 week, 40-team co-ed rec league, including scheduling, statistics and standings

• 

  3CDC

  Mar 2011 - Mar 2013

  Event management including: set up, tear down, vendor communication, overseeing seasonal staff of up to 20 people, maintaining customer service at all levels of staffing, delegating tasks, managing crowds within rules and regulations set forth by the City of Cincinnati code, and managing beverage sales. Manage all aspects of the Fountain Square Ice Rink including: staffing and scheduling of 25 employees, inventory management, ensuring customer satisfaction, booking private rentals, ensuring paperwork is reported correctly, maintenance of the ice surface, handling complaints, keeping within the budget. Ran the Fountain Square Broomball League, a 7 week, 40-team co-ed rec league, including scheduling, statistics and standings Assisted with the management of Fountain Square events, specifically beverage sales. Supervise Customer Service Reps to ensure excellent customer service, ensure product is all filled, enforce proper alcohol handling procedures, create a safe environment for guests, for 3rd party events - be the on-site contact for the event, including the overall management of the event.

  • Fountain Square Site Assistant

    Jan 2012 - Mar 2013

  • Ice Rink Manager

    Nov 2011 - Jan 2012

  • Assistant Site Manager

    Mar 2011 - Oct 2011
• 

  Bureau of Education & Research

  Oct 2013 - Jun 2015

  Program Manager
• 

  Virginia Mason Institute

  Jun 2015 - May 2017

  Event Coordinator
• 

  WeDriveU, Inc.

  Jun 2017 - Sept 2017

  Operations Manager
• 

  Glassybaby

  Oct 2017 - Oct 2018

  Pop up supervisor
• 

  Opus Agency

  Oct 2018 - now

  Registration Manager