Gary Klug

Gary Klug

Computer Support Technician

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location of Gary KlugShow Low, Arizona, United States

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  • Timeline

  • About me

    Help Desk Supervisor at Sunstate Technology Group

  • Education

    • Snowflake High School

      2005 - 2009
      Diploma Computer Systems Networking and Telecommunications

      Activities and Societies: Concert Band, Marching Band, Broadcasting, Computer Technologies, Hands on training with school district Computer systems all 4 years, plus one year after graduation. Computer networking, Marching band, Concert Band, Golf, Broadcasting, general studies, Theatre Productions (Technical Adviser/ Lights-Sound)

    • BYU-Pathway Worldwide

      2024 -
      Bachelor of Technology - BTech Information Technology 4.0
    • Grand Canyon University

      2020 - 2023
      Bachelor of Science - BS Information Technology 4.0
    • Mesa Community College

      2012 - 2013
      Associate of Science (AS) Networking Administration

      Activities and Societies: Cisco Networking

  • Experience

    • Snowflake School District #5

      Jun 2008 - Aug 2008
      Computer Support Technician

      I repaired computers across all six schools within the district, performed basic client configurations, and set up new computer labs. Additionally, I ran wiring and resolved any network issues that arose. We brainstormed innovative ideas to streamline operations within the district, tested systems to ensure functionality, and provided troubleshooting support thereafter.

    • US Insulation Stoves and Fireplaces

      Aug 2009 - Jul 2010
      Installer/Driver

      I installed insulation and stoves, and served as a driver for their semi box truck and smaller trucks. Additionally, I assisted with warehouse management, provided customer service, and engaged in showroom sales.

    • Harkins Theatres

      Mar 2013 - Sept 2013
      Team Member

      As a team member, I received training in theatre cleaning, concessions, and box office operations. I was also in training for a team leader position. I assisted other employees in understanding their responsibilities within the company and received numerous positive comments from customers regarding my service. I was honored with the Team Member of the Month award for two consecutive months.

    • Drivin Communications

      Sept 2013 - Nov 2014
      Admin/HR

      My responsibilities encompass recruiting both online and in person, conducting hiring interviews, and assisting employees and subcontractors with their paperwork and various other needs across all national offices. I collaborate with lead managers and work directly with the owners to ensure all organizational requirements are met.

    • Title Max

      Jan 2015 - Aug 2016
      Store Manager
    • Sunstate Technology Group

      Aug 2016 - now
      • Help Desk Supervisor

        Apr 2023 - now
      • Project Supervisor

        May 2022 - now
      • Field Engineer II

        Oct 2017 - now
      • Computer Technician

        Aug 2016 - now
  • Licenses & Certifications

    • Six Sigma White Belt

      Educate360
      Nov 2024
    • Criminal Justice Information Services: Security and Privacy: Privileged Role

      CJIS Online
      Feb 2024
    • Connectwise PSA Certified Professional

      ConnectWise
      Dec 2024
    • Connectwise PSA Service Certification

      ConnectWise
      Dec 2024
    • Managing Microsoft Teams

      StormWind Studios
      Mar 2024
    • Microsoft Project Certification

      StormWind Studios
      May 2022
    • 3cx Intermediate Certification

      3CX
      Jul 2020
    • 3cx Basic Certification

      3CX
      Jul 2020
    • How to Stop Being Busy and Start Being Strategic

      LinkedIn
      Jul 2024
      View certificate certificate
    • Snagit Certification

      TechSmith
      Aug 2023
      View certificate certificate
  • Volunteer Experience

    • Full-Time Missionary in Mexico

      Issued by Church of Jesus Christ of Latter-Day Saints - Full-Time Missionary on Jul 2010
      Church of Jesus Christ of Latter-Day Saints - Full-Time MissionaryAssociated with Gary Klug