Julia Davies

Experience

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  KPMG Peat Marwick

  Aug 1993 - Oct 1994

  Strategic Services Consultant

  Successfully teamed with incumbent consulting firm to get a late project back on track. Implemented Walker General Ledger System, finishing on schedule for a $400 million per year insurance company. Adapted and documented System Development Methodology for a Big Ten University. Led a team creating a user manual for an electronic billing product for a regional telecommunications company.

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  IBM Global Services - Desktop Acquisition and Asset Services

  Oct 1994 - Jul 1998

  Manager, Implementation and Support

  Manager - Customer Implementation and Support: Manager of 2-4 managers and 7-35 professionals, some located remotely. Prevented customer attrition by re-engineering support processes and systems. Created and staffed a department to proactively monitor customer satisfaction, manage issues, and focus on solutions. Hired, trained and supervised implementation and asset inventory staff of 23 consultants and project managers generating approximately $2.5 million in annual revenue. Doubled the size of the department in six months to meet sales growth. Created and instituted Implementation Methodology and standard tool set. Instituted the use of project change orders to keep projects on schedule and on budget. Recognized for my ability to develop staff member’s skills and promote them to critical positions within the company. Show less

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  Siemens Business Services

  Jul 1998 - Jun 2002

  Director of Consulting, Midwest

  Director of Consulting - Mid America Region: Demonstrated ability to improve the profitability of, $12 million per year desktop technology consulting practice. Full profit and loss responsibility. Majority of business was related to Windows 2000 migrations, Project Management, and intranet security and support. Other positions held at this company included Technology Asset Management Practice Manager - national, Acquisition Services Practice Manager - midwest, Solution Design consultant.

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  Pearson

  Dec 2004 - Mar 2013

  Program Manager for Forward, an Integrated Curriculum Program for Grade K-5 developed in partnership with Montgomery County Public Schools. A multi-year, multi million dollar project delivering a diverse set of print and digital products to elementary educators. Led product development by bridging the curriculum, assessment, professional development and technology platform teams. Collaborated with Montgomery County Public Schools to develop and implement the program. Institutionalized standard project management practices and lean six sigma initiatives. Show less

  • Program Manager - Curriculum Group

    Nov 2008 - Mar 2013

  • Sr. Project Manager

    Dec 2004 - Oct 2008
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  DePaul University

  Mar 2013 - Jun 2015

  User Experience Design Graduate Student

  • Completed coursework in Human-Computer Interaction Masters Degree. Graduated With Distinction.• Special focus on interfaces supporting learning, human perception of information processing, and mobile design.

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  User Experience Consultant

  Dec 2014 - Jan 2017

  User Experience Design Consultant

  • Led a project to re-design the information hierarchy for a zSpace’s website, incorporating several sub-sites into the new navigation structure.• Tested and provided user feedback on mobile and desktop applications for Usertesting.com.• Designed and built an interactive website for The Health Cares Exchange Initiative, Inc.

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  Humana

  Dec 2015 - Apr 2016

  Interaction Designer
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  UL Solutions

  Apr 2016 - now

  • Skilled leader of multi-disciplinary teams designing and developing global marketing websites. • Performs full-cycle program development and management, from business requirements through business case, roadmap planning, and solution delivery. • Monitors data analytics to improve lead generation performance and find improvement opportunities. Designs user experiences backed up by analytics and performance data.• User-experience design techniques such as contextual inquiry, journey mapping, user-centered design, wire framing, prototyping, and feedback workshops for stakeholder management. ACHIEVEMENTS• Grew the marketing qualified lead pipeline by 49% over one year period.• Developed and implemented an enterprise search engine optimization (SEO) strategy, growing organic search results by double digits across the website portfolio.• Implemented search engine optimization for localized content, resulting in double digit gains in organic traffic for global websites.• Led the team to launch a new website for China, hosted and maintained in China. • Engaged with key global stakeholders to solicit feedback on the web channel strategy. • Managed external and agency vendor teams (design, development, SEO, and content). Show less

  • Senior Web Channel Product Manager

    Apr 2021 - now

  • UX Design Lead

    Apr 2016 - Apr 2021