Nicolas ARFOUILLOUX

Experience

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  Apside

  Apr 2001 - Nov 2003

  Junior Analyst

  Work for CARDIFF Italy business (BNP Paribas Group) as a analyst-developer to maintain financial / life-insurance valuation batch programs.IBM technology, Job control management

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  Accenture Technology Solutions

  Nov 2003 - Nov 2004

  Software Administrator

  PVCS Administrator at France Telecom SIFAC department. Managed release delivery package and control of integrity to development teams.

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  Foederis

  Nov 2004 - Nov 2007

  Implementation Consultant

  Implementation lead consultant specialized in HR management system (training plans, online annual reviews, skills management...)Main goals were to manage implementation projects with key accounts (AXA, Unilog, CDG Paris Airport...). That includes reviewing client needs, providing system admin assistance and training, managing system UAT and any other project aspects.Participated into services revenue increase upselling to clients services (consulting, training & technical integrations)

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  Université de Limoges

  Oct 2007 - Feb 2010

  IT Project Management Associate Professor

  Provide basic IT Project Management class to students in financial auditing and accounting master degree at IAE LimogesPart time job along with my consultant position with Ungerboeck company.

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  Momentus Technologies

  Nov 2007 - now

  Driving our client and professional services department transition into full SaaS operations through our entire portfolio of applications (Entreprise, Elite...)• Supervising professional services team in EMEA with global management strategies. Supporting creation of global services operations, PMO team and global education services• Developing high performance professional services team transiting from company owned to private equity backed up company.• Conceptualizing new services offerings, self-services, recurring services and packaged approach• Assisting standardization and automatization of global services• Building up regional leadership culture through regional ELT committee• Awarded Humility company core value award. Show less Leading regional services operations accross our EMEA region, direct reports in France, Netherlands, UK, Germany.Key Results:• Achieved successful delivery with projects >1M USD ARR• Professional Services Sponsor for the region. Managed PnL, recruiting and executive reporting as business unit manager.• Drove client transition from perpetual to SaaS business model for our core ERP offering.• Support strategic account leadership and management partnering with Regional Sales executives.• Engaged with regional office development strategies. Supported local office (France) growth from 2 to 20 permanent employees. Show less Services manager in charge of software and program deployment within our EMEA clients(mainly FR, UK, and GCC)Achievements & Responsibilities:• Responsible for professional services team based in the region (UK, Germany). Team KPI and executive reporting.• Project steering tasks and reporting• Management of all project delivery aspect and full project life cycle• Delivy through various projects implementation approaches and methods • Ability to work with business oriented resources as well as technical staff• Flexibility in working in multi-cultural, multi-lingual and multi-locations environments.• Assisting sales & account management departments in project scope review, validation and estimation process with prospects• French office management support Show less

  • Director of Professional Services

    Oct 2022 - now

  • Regional Service Delivery Director

    Oct 2017 - Oct 2022

  • Services Manager, EMEA

    Mar 2011 - Oct 2017

  • Senior Consultant, EMEA

    Nov 2007 - Mar 2011