Mycke Guntijo

Experience

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  Soluções Informática

  Jan 2006 - Jan 2008

  At only 13 years of age, I commenced my professional career by contributing to my family's business. My responsibilities included software and hardware troubleshooting and also the creation and execution of an IT Technician course plan. Basic and advanced computer courses;Development and execution of lesson plans;Individual tutoring with students from a wide age range, 6 to 68;Microsoft Windows and Office (Word, Excel, Outlook, Publisher, Access, PowerPoint), CorelDRAW, and Photoshop.

  • Information Technology Technician

    Jan 2006 - Jan 2008

  • Teacher

    Jan 2006 - Jan 2007
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  ITEGO - Instituto Tecnológico do Estado de Goiás

  Mar 2014 - Mar 2016

  Information Technology Support Specialist

  1st, 2nd, and 3rd Line Support.Solving daily queries and issues from 100+ employees from the Institute;Responsible for 50+ work stations software and hardware troubleshooting and updates;Maintenance of network infrastructure, firewalls, switches, and wireless routers;Monthly meetings with administration regarding IT Department needs;Monitoring and execution of daily backup routine;Microsoft Windows and Office; OpenOffice; Windows Server 2008; SQL Server Management; TeamViewer; VMware. Show less

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  Sigma Technologies Global

  Dec 2018 - May 2019

  Annotation Analyst

  My initial venture into remote work brought both enthusiasm and challenges that enhanced my abilities in time management, meeting targets, and generating reports. The role entailed transcribing Portuguese audio files in accordance with AI protocols for a Tech Giant.

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  Teleperformance

  Apr 2019 - Oct 2020

  By delivering exceptional quality outcomes, exhibiting proactive behaviour, and earning the trust of both my colleagues and management, I effectively assisted new hires and undertook multiple supplementary projects to optimize our key performance indicators and processes. Our client feedback was overwhelmingly positive, bringing considerable gratification and opening up new opportunities for Teleperformance, where each interaction matters. Pioneering International Project with the biggest Worldwide Social Media Network;Fast-paced work environment;Customer Service KPIs and Metrics in place;Experience with SaaS CRM, SRT, Citrix, and other back-office systems.

  • Senior Data Management Representative

    Dec 2019 - Oct 2020

  • Data Management Representative

    Apr 2019 - Dec 2019
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  MyTutor.co.uk

  Jan 2021 - now

  MyTutor is the UK’s leading platform for online tuition, and we’re on a mission to make tuition accessible to students!Working with 1300+ partner schools to bring life-changing tuition to disadvantaged students across the UK - without increasing workload.As a senior member of the IT team, I own processes, workflows and assist on daily queries from our 300+ colleagues with 1st response SLA under 15 minutes - they deserve the best.Experience with Windows, macOS management and troubleshooting; System admin; Google Workspace (GSuite); Microsoft 365; Jamf; Atlassian Products - including Jira, Confluence and JSM; VPN - Perimeter 81; Miro; SmartDeploy; Slack; Password Management - 1Password; Setup and maintenance of automations; APIs; Access review, data migration & security, including audits; Liaising with third-party partnerships. Show less Empower and educate our colleagues to enhance their skills and knowledge;Serve as the go-to person for customers' technical issues that require escalation;Support the onboarding and offboarding process;Maintain and offer assistance for various cloud-based software applications like Google Workspace and Microsoft 365;Engage in projects that create sustainable benefits for the team;Drive change by identifying opportunities, researching solutions, and taking responsibility for implementing them;Provide training and educational resources for users to enhance their job performance, efficiency, and safety. Show less

  • Senior Information Technology Technician

    Jul 2022 - now

  • Information Technology Executive

    Jan 2021 - Jun 2022