Zeta Kilbride, M.Ed.

Experience

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  Minnesota Landscape Arboretum

  Jun 2011 - Mar 2015

  Education Program Associate

  In this role, I planned and managed multiple educational events, including hosting field trips from area schools, while managing teen-focused entrepreneurship programs. I oversaw logistics, materials, and volunteers to ensure successful on-site and off-site field trips and summer programs. Additionally, I worked on collaborative projects with organizations such as the Science Museum of MN and Minneapolis Institute of Arts. I also represented the organization at local schools, appearing as a guest speaker to teach science-based educational programs.My achievements include:* Led Growing for Good teams each summer, comprised of innovative and high-performing teens; trained other team leaders and developed detailed project plans to guide successful entrepreneurship projects. * Created curriculum for Growing for Good teams, covering communications, leadership, entrepreneurship, and job skills for teen participants. * Organized and delivered leadership training and diversity classes for Growing for Good facilitators. * Introduced an orientation day for youth workers and improved the training process for program facilitators. * Developed evaluation materials to measure success of training activities, youth employees, and program effectiveness. * Wrote a report to detail results of trainings and evaluations that was used to inform educational decision making.* Fostered relationships with local business owners to support entrepreneurial efforts and serve as a resource for learning.* Planned leadership training for Urban Garden Youth Employment facilitators. Show less

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  Science Museum of Minnesota

  Mar 2015 - Sept 2018

  Education Program Developer

  In this role, I was dedicated to planning and organizing the annual summer camp program, including designing and developing 12 weeks of summer camps, averaging 14 half day and 2 full day camps per week, with ~3,400 campers per summer, ages 3 to 14. I managed a $700K budget while working to maximize enrollment and deliver one of the museum’s largest revenue streams and most profitable programs. To achieve all program goals, I worked with outside organizations to coordinate off-site camps such as St Catherine’s University, the University of MN, The Blake School, and SteppingStone Theatre. I also partnered with other museum departments to optimize resource allocation and create robust and unique programming. Additionally, I assisted in the hiring and training of dozens of camp counselors and full-time teachers, coordinated all logistics, and provided daily troubleshooting and customer relations. Achievements include:> Analyzed annual sales data and ongoing real-time statistics to make informed programming decisions; increased sales 2% while maintaining 90%+ enrollment year-over-year.> Led the implementation of new project management software and processes to streamline work and lift efficiency. > Headed procurement of new computer lab equipment and the production of a summer catalog each year.> Served on the Change Management Group for museum-wide cultural improvement, acted as a founding member of the museum’s Networking Lab, and represented the museum during their racial equity initiative. > Developed a summer camp blog to communicate with parents while serving as liaison to resolve issues or complaints. Show less

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  Better Business Bureau of Minnesota and North Dakota

  Sept 2018 - Sept 2021

  Education Program Manager

  At the BBB, I wrote curriculum and delivered presentations for BBB signature education programs targeting diverse audiences, spanning high school students, business professionals, senior citizens, and more. I proudly served as a key program spokesperson for presentations that range from classes with 6 people to webinars with 500+ enrollees. I regularly collaborated with strategic partners and government agencies such as AARP, the Federal Trade Commission, the MN Attorney General’s office, and the IRS to develop outreach programs and events. As a member of the Leadership Team, I drove achievement of BBB mission and strategic goals, cultivating strong relationships with local stakeholders and partners. I was tasked with evaluating the effectiveness of presentations through audience surveys, achieving an average positive response of 90%. Within this role, I recruited and trained team members and volunteers for various programs and continuously evaluated program and worker effectiveness to identify areas for improvement. I led training and evaluations while managing remote staff, contract employees, and interns.My achievements include:>Developed an online learning portal with educational modules for both business and consumer audiences to expand our outreach in a modern and convenient manner.> Coordinated and led BBB-sponsored live and virtual events such as Scam Jams, Secure Your ID Days, Student of Integrity Scholarship, and Torch Awards to reach and engage a diverse audience in the area. > Developed and launched an education course for incarcerated individuals, informing them on potential areas of fraud, identity theft, online safety, and scams as well as what to do if they found themselves a victim of these crimes. > Managed logistics, planning, and scheduling for a State Fair booth to be staff 12 hours per day over the course of 12 days. > Headed an initiative to translate BBB materials into the three most common non-English languages in the region. Show less

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  Exabeam

  Jan 2022 - now

  Develop technical product training that enables customers to get the most out of LogRhythm products and managed services partners. Duties include gathering requirements, performing audience needs and gap analyses, working closely with SMEs for technical input, designing solutions and developing engaging and deployment ready courseware for the entire range of products.> Kept the work moving ahead on a large online training project when faced with obstacles through strategic thinking and creative problem-solving. Encouraged using what we have rather than inventing new when possible in order to save time and keep work moving forward.> Led the charge on transferring existing course content from videos/instructor guides into On-demand Rise courses in a maximally efficient manner.> Proposed then led revamped course library plan which re-purposed existing content and made the process faster with more control on our end and less reliance on outside parties.> Built in-app guides for customer enablement and tracked product analytics using Pendo. Worked with UX colleagues and Product Managers on a comprehensive analytics plan, then managed execution of that plan and the sharing out of data.> Created survey aimed at customer facing colleagues to gather metrics on how valuable they find our current training and enablement offerings as well as what topics or workflow processes they think we should prioritize creating new content around. Show less

  • Instructional Designer - Courseware Developer

    Jan 2022 - now

  • Instructional Designer

    Jan 2022 - now