Ismail Shaikh

Experience

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  Eclat Infotech Pvt. Ltd

  Mar 2012 - May 2013

  Customer Service Representative

  Troubleshoot US customer for SKYPE software related issue.• Maintaining 100% quality over calls.• Monthly review with team leader and quality department for any feedback.• Taking feedback from customer over the call about conversation happened.

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  PUMA Group

  Jun 2013 - May 2014

  Store Supervisor

  Maintaining account books and following Sop for smooth operation.• Product training and offer discussion with team on daily basis.• Team brief on daily basis on sales and target achievement.• Following up with accounts and rectifying if any error in books.• Preparing monthly and weekly review and discussing with Area Manager.• Following up with project team if any project work is pending.• Making sales report and discussing with Area Manager.• Maintaining customer service and making sure there are no complaints.• Weekly meet with merchandise team for stock requirement.• Maintaining shrinkage level below 2%.• Responsible for Loss Prevention and Operational compliance within store.• Responsible for execution and processing of both incoming and outgoing merchandise.• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards. Show less

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  ALDO Group

  Jun 2014 - Sept 2015

  Assistant Store Manager

  • Product training and offer discussion with team on daily basis.• Team brief on daily basis on sales and target achievement.• Preparing monthly and weekly review and discussing with Manager.• Making sales report and discussing with Manager.• Maintaining customer service and making sure there are no complaints.• Feedback on customer complaints to merchandise team.• Making weekly VM ppt and sharing with merchandise team.• Maintaining shrinkage level below 2%

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  PUMA Group

  Sept 2015 - Apr 2019

  Retail Store Manager

  Maintaining account books and following Sop for smooth operation.• Product training and offer discussion with team on daily basis.• Team brief on daily basis on sales and target achievement.• Following up with accounts and rectifying if any error in books.• Preparing monthly and weekly review and discussing with Area Manager.• Following up with project team if any project work is pending.• Making sales report and discussing with Area Manager.• Maintaining customer service and making sure there are no complaints.• Weekly meet with merchandise team for stock requirement.• Maintaining shrinkage level below 2%• Responsible for Loss Prevention and Operational compliance within store.• Responsible for execution and processing of both incoming and outgoing merchandise.• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards Show less

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  Timezone Group International

  Apr 2019 - Nov 2021

  Retail Store Manager

  Fortnight product audits and tallying with closing stock.• Managing store for internal and external audits.• Responsible for Loss Prevention and Operational compliance within store.• Maintaining shrinkage level below 2%• Training of team on new products and offer.• Maintaining EBITA yearly and making reports.• Discussing sales and achievements on daily basis with Team and Manager.• Making monthly reports for finance team and tallying balance sheets.• Achieved highest possible standards of in store visual impact.• Focusing on stock management ,shrinkage control and Inventory Management.• Responsible for execution and processing of both incoming and outgoing merchandise. Show less

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  Cotiviti

  Nov 2021 - now

  Senior Auditor

  Responsible for developing new and existing audit concepts, gaining client acceptance, training all audit levels to execute audit projects. Evaluating the effectiveness of audit concepts with the goal of auditing client data. Generating high quality recoverable claims for the benefit of Cotiviti and our clients.Conduct high level audit reviews and document more complex audit projects independently.Assists Audit Manager in managing audit productivity, achieving expected quality and revenue goals. Show less