Ashley Tijani

Experience

• 

  United States Postal Service

  Oct 2011 - Aug 2013

  Sales & Services Associate
• 

  United States Postal Service

  Sept 2017 - now

  Identify retail needs and provide training and support to retail field employees. Implement new programs and products and provide appropriate training and guidance. Inspect retail lobbies to ensure compliance with Postal standards. Analyze performance indicators, identify opportunities and deficiencies, formulate strategies, and implement processes to improve customer experience, employee performance, and generate revenue. Analyze revenue data and create initiatives to meet revenue goals. Coordinate deployment of retail equipment. Show less Managed employees in mail distribution and retail operations to meet productivity goals. Analyze budget and workload reports to effectively schedule employees and reduce operating expenses. Effective in change management by successfully training employees on new processes and procedures Coordinate with delivery office to resolve customer issues and ensure customer satisfaction Train employees on new processes and procedures. Observe environment for hazards and implement safeguards to ensure the safety of employees and customers. Show less

  • Project Coordinator - S&DC Retail Modernization

    Jun 2024 - now

  • Acting Manager, Capability and Proficiency

    Jan 2024 - Jun 2024

  • Management Associate

    Jul 2022 - Dec 2023

  • Competency Specialist I

    Jul 2021 - Jul 2022

  • Acting District Retail Manager

    Feb 2021 - Jul 2021

  • Retail Specialist

    Aug 2020 - Feb 2021

  • Acting Postmaster

    Nov 2019 - Aug 2020

  • Sales and Services Associate

    Oct 2018 - Nov 2019

  • Administrative Assistant

    Aug 2013 - Oct 2018

  • Acting Postmaster

    Sept 2017 - Jul 2018