Rachel Hendrickson

Experience

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  NYC Department of Education

  Aug 2010 - Jul 2012

  Technical Support Analyst

  Provided tier one technical support for the Department of Education of New York City.Diagnose, troubleshoot and resolve hardware, software, connectivity, mainframe and account problems. Escalating problems to appropriate tier two desk when needed.Resolve issues within six to eight minutes, while documenting call information and following company’s knowledge base procedures.Provide password resets, account assistance/management, and comprehensive training on computer technology as well as the Department of Education applications.Utilized multiple call center support applications to efficiently assist clients. Show less

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  Blue Cross and Blue Shield of Minnesota

  Mar 2012 - Jul 2012

  IT Support Technician

  Provided tier two technical support for Blue Cross Blue Shield of Detroit Michigan.Support client during the company migration to Windows 7 and Microsoft Office 2007.Aide and familiarize clients with their new operating system.Diagnose, troubleshoot and resolve clients concerns regarding connectivity, hardware and software issues.Provide remote assistance to resolve issues. If unable to resolve, incidents are sent to the appropriate tier three desk for onsite assistance.Strict knowledge base instructions are to be followed while assistance customers and documenting call information. Show less

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  Impact Global Resources, LLC

  Jul 2012 - Feb 2014

  Executive Assistant / Office Manager

  Create, manage and maintain executive schedules.Read and analyze all incoming information to determine the significance and then distribute accordingly, while maintaining all other office correspondences. Ensure the staff is working properly and efficiently.Design and implement office policies.Ensure an adequate amount of office supplies and renew when needed.Manage all current and incoming office leads, while supplying to staff as needed.Prepare office invoices, reports, memos, and letters with the correct software.File and retrieve corporate documents, records and reports. Show less

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  ITopIt

  Mar 2014 - Mar 2015

  Marketing Coordinator

  Assist the marketing manager with communications and marketing activities.Executing and analyzing success of advertisement and marketing campaignsMaintaining communication with all organizations and providing prompt answers to request in order to determine how to convey concise, clear, and timely selective information.Provide weekly updates on Constant Contact to maintain our email services, and monthly newsletters.Implementing documentation processes for tracking marketing activities.Creating, updating and monitoring in-house graphics for our products as well as for our customer viewing pleasure. Creating and supplying graphics for fundraising events.Oversee online campaigns and publish write ups on social networking sites. Show less

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  Wild Blue Car Wash

  Mar 2014 - Nov 2018

  Maintain Car Wash Equipment – Preform Preventative Maintenance. Rebuild, Repair & Replace Equipment. Troubleshoot Electrical Issues & Resolve. Maintain Maintenance Records & Monitor Inventory of Spare Parts List for all EquipmentPerform Volumetrics on Chemicals for cost per car records to maintain produced car quality and cost efficiently Conduct Safety Training and Employee meetings on team building strategies, company standards, and Changed or new policies and procedures.Maintain quality work standards paying attention to internal and external customer comments and complaintsRecruiting employees with ad, sending out placement tests, interviewing, Hiring, Training, maintaining & Firing of employeesHandles customers complaints, accidents in the car wash, & customer experience reports.Ensure all Equipment is running properly and efficiently to produce a quality clean carOversee all daily operational activities and task including safety, cash management and security, prioritization of activities, delegation and follow through, site inspections, and scheduling to ensure optimal profitability. Show less Prioritize and manage multiple projects simultaneously, while following through on issues in a timely manner.Fielding various requests and inquiries from team members, and helping them problem solve, as well as providing the needed technical assistance throughout two locations. Be the liaison between employees and upper management.Maintain cordial relations with customers, vendors, staff, bankers and employees etc.Oversee and study the operations, systems and processes of the company closely and suggest continuous improvement in the policies and procedure to help the organization propel its growth. Manage inventory, cash flow and the stocking of the vending machines at two locations. Design and maintain company forms for customers and employees to utilize Ensure that the executive is briefed on his daily schedule, is adequately prepared for meetings and arrives on time, while handling meeting requests, scheduling appointments and ensuring a manageable workloadVerify safe from the weekly drops while making bank deposits and maintaining the correct amount of cash for weekly operations. Overseeing and approving purchase request for both locations, and maintaining contact with vendors on a daily basis. Show less

  • Site Operations Manager

    Mar 2015 - Nov 2018

  • Executive Assistant

    Mar 2014 - Mar 2015
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  ICM Industrial Constructor / Manager

  Nov 2018 - Jan 2019

  Millwright Apprentice
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  Colorado Express Car Wash

  Jan 2019 - Jan 2023

  District Manager/Maintenance Specialist
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  True Clean Car Wash

  Jan 2023 - now

  Owner / Operator