Sandray Douglas

Experience

• 

  CRB Cunninghams

  Oct 2012 - Jun 2016

  • Installation and upgrade of hardware and software• Installation of biometric and access control systems• Installation of Linux on servers and hardware• Configuration and building images with Linux• Fault finding and troubleshooting• Carrying out routine server and network maintenance tasks including setting up and maintaining back-up systems for EPOS and data storage• Creating images for deployment • Logging client requests received by email or telephone• Responding to or escalating IT issues• Troubleshooting software issues and Microsoft applications• Remote configuration of virtual servers• Printer, wireless router and firewall setups Whilst receiving on-the-job training, I also attended college part-time and achieved City & Guilds Level 3 diplomas in both ICT Professional Competence and ICT Systems and Principles. Throughout my apprenticeship, I gained a fundamental understanding of IT systems and how to respond to client queries.

  • Installation Engineer

    Apr 2014 - Jun 2016

  • Helpdesk Support Engineer (Technicien informatique)

    Oct 2013 - Apr 2014

  • IT Support Technician Apprentice

    Oct 2012 - Oct 2013
• 

  Custom Technology Solutions

  Sept 2016 - Sept 2018

  Technical Systems Engineer (Administrateur systèmes et réseaux)

  • Troubleshooting• 2nd and 3rd line support• Network management • Installation, configuration and maintenance of servers/desktops/portable devices• Management of virtual servers (VMware, KVM and VirtualBox)• Image distribution via WDS• Backup monitoring• Active directory support• Software upgrades and migration

• 

  Artemys (anciennement Permis Informatique)

  Oct 2018 - Dec 2019

  Technicien Support
• 

  Dataiku

  Dec 2019 - Feb 2024

  • Principal IT Technician

    Sept 2022 - Feb 2024

  • IT Technician

    Dec 2019 - Sept 2022